TriStar JCB - Product Support Sales Representative

JCB North America • Murfreesboro, TN

2d • Onsite

About The Position

The Product Support Sales Representative is responsible for selling TriStar JCB parts and service solutions. The representative inspects customer-owned equipment and makes service and repair recommendations, developing customer-driven solutions using TriStar JCB’s capabilities as an authorized JCB dealer. This is a full-time, exempt, onsite role in Murfreesboro, Tennessee.

Requirements

• High school diploma or GED.
• Strong mechanical aptitude and understanding of equipment maintenance and repair practices.
• Strong computer skills, including Microsoft Office and CRM software.
• Valid driver's license with an acceptable driving record.
• Must pass any drug screens, background checks, and pre-employment tests conducted in accordance with applicable law.
• Exceptional customer service and relationship-building skills.
• Strong sales, negotiation, and closing abilities.
• Ability to identify customer needs and recommend value-driven solutions.
• Strong organizational and territory management skills.
• Self-motivated with the ability to work independently.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple opportunities simultaneously.
• Strong problem-solving and analytical abilities.
• Professional presentation and interpersonal skills.
• High level of accountability and personal ownership.
• Strong desire to compete, win, and exceed expectations.

Nice To Haves

• Associate degree, technical training, or equivalent work experience.
• Previous outside sales, product support sales, service sales, parts sales, or customer support experience.
• At least 3 years of experience in heavy equipment, construction equipment, agriculture equipment, truck, diesel engine, or related industries.

Responsibilities

• Establish new customer accounts.
• Service and maintain existing customer accounts.
• Meet and exceed strategic goals.
• Use the CRM system to manage customer relationships.
• Develop strong customer relationships.
• Respond quickly to leads and qualify customers.
• Develop equipment quotes, financing quotes, and other sales proposals as needed.
• Meet set requirements for continued professional development.
• Perform inspections on customer-owned equipment and recommend service and repairs.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED