Parts Advisor

Lithia & Driveway•Waterford, MI

18d•$40,000 - $70,000

About The Position

Suburban Ford of Waterford is hiring an experienced Parts Advisor for its high-volume automotive dealership. The role supports customers and dealership departments by identifying parts needs, checking availability, processing orders, and coordinating parts for vehicle repairs. It also involves ordering, receiving, inspecting, stocking, and organizing inventory; completing invoices and payments; maintaining records; and handling returns, core returns, and warranty-related transactions. The position reports to the Parts Manager and requires open availability for a flexible schedule that includes evenings, weekends, and holidays. The dealership offers training, resources, and career growth opportunities through Lithia & Driveway. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

At least 2 years of experience in automotive parts, retail, inventory, or customer service.
Knowledge of automotive parts and basic vehicle systems.
Experience with parts catalogs, inventory systems, or dealership software.
Strong order-entry, invoicing, and documentation accuracy.
At least 1 year of experience receiving, stocking, and maintaining inventory.
Valid driver's license and acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Greet customers and respond to parts inquiries by phone, email, and in person.
Identify parts needs, check availability, and process customer and service department orders.
Coordinate with Service Technicians and Advisors to provide parts for vehicle repairs.
Order parts from suppliers and confirm pricing, quantities, and availability.
Receive, inspect, stock, and organize incoming parts and inventory.
Create accurate invoices, process payments, and maintain parts records.
Process parts returns, core returns, and warranty-related transactions.
Maintain an organized parts counter, stockroom, and inventory area.