Parts Advisor

Lithia & Driveway•Memphis, TN

About The Position

Hyundai of Covington Pike is hiring a Parts Advisor to support its service department and customers by helping identify, source, order, receive, and manage automotive parts. The role provides customer service to customers, vendors, and service-team members in a fast-paced dealership environment and contributes to efficient repairs, customer satisfaction, and dealership performance. The Parts Advisor answers telephone calls and greets customers according to dealership standards, communicates by phone, in person, and email, checks stock availability, and takes parts orders. The role also orders parts, creates invoices in ADP, receives and stores inventory, verifies deliveries and charges, maintains inventory records and controls, processes payments or credit authorizations, and handles core returns, warranties, and other returns. The position requires knowledge of automotive parts and vehicle systems, accurate parts identification, computer and inventory-system comfort, and a valid driver's license with an acceptable driving record. The employer describes a team-oriented workplace with opportunities for professional growth and advancement. Applicants must be at least 18 years old and have a high school diploma or equivalent. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential job functions.

Requirements

Knowledge of automotive parts, accessories, and vehicle systems.
Ability to identify, source, and recommend the correct parts.
Comfort using computer systems, catalogs, and inventory software.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

Previous parts department, automotive, or dealership experience.

Responsibilities

Answer telephone calls and greet customers in a friendly, professional manner according to Incoming Telephone Call standards.
Communicate with customers and vendors by phone, in person, and email.
Answer customer questions, check stock availability, and take parts orders according to the Initial Customer Contact process.
Maintain a clean and professional counter, work area, and stockroom.
Coordinate parts for vehicle repairs and service with the Service Team.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack, and store parts in appropriate locations.
Verify the quantity and condition of received goods against invoices and purchase orders.
Check part numbers, unit costs, and total billing against proper records.
Identify and specify parts accurately.
Take inventory, maintain records of goods received, and keep perpetual inventory controls.
Receive payment or obtain credit authorization.
Process core returns, parts warranties, and parts returns as necessary.