Parts Administrator

Aston Carter•Cedar Rapids, IA

2d•$22 - $25•Onsite

About The Position

The Parts Administrator performs routine and recurring clerical duties, including typing, filing, and preparing standard forms. The role also serves as a liaison between customers and the service team, supporting service coordination, parts procurement, customer requests, and administrative processes. The position is based onsite in Cedar Rapids, Iowa, and is contract to hire.

Requirements

High school diploma or GED.
Two years of recent experience in support of work order administration and/or parts repair support processes.
Proficiency in inventory management, service coordination, and data entry.
Strong computer skills, particularly with Microsoft Office.
Experience in administrative support roles.
Ability to manage time, cost, and effort efficiently.
Excellent verbal and communication skills.
Strong ability to multitask and attention to detail.
Exceptional customer service skills.
Ability to work independently on assigned tasks and accept direction on assigned work.

Responsibilities

Schedule service calls as needed and maintain the service schedule.
Create customer accounts for service calls and parts orders.
Assist the sales department as needed.
Retrieve parts and service invoices for customers.
Assist the Aftermarket Service Manager with service travel coordination.
Process customer requests promptly by phone and email.
Create and maintain the customer library.
Review, copy, and submit weekly service expenses for service technicians.
Prepare reports, letters, and routine correspondence, and research information.
Support service parts procurement.
Guide customers in purchasing appropriate service contracts and preventative maintenance services for their machinery.
Promote and maintain a positive work environment and provide excellent customer service to internal and external customers.
Process credit card transactions for parts orders and service calls.
Perform other duties as assigned.