Service Parts Administrator

Winnebago Industries Inc • Forest City, IA

1d

About The Position

The Service Parts Administrator ensures the correct parts are available for customer service appointments. The role requires effective communication with service advisors, technicians, and internal and external suppliers. Knowledge of online parts catalogs, bills of materials, and blueprint reading is necessary to support customer satisfaction. Familiarity with the Winnebago mainframe, Salesforce, and D365 is a plus.

Requirements

• Good communication skills with service advisors, technicians, and internal and external suppliers.
• Knowledge of online parts catalogs.
• Knowledge of bills of materials.
• Ability to read blueprints.

Nice To Haves

• Familiarity with the Winnebago mainframe.
• Familiarity with Salesforce.
• Familiarity with D365.

Responsibilities

• Maintain good working relationships with RV technicians and internal and external suppliers.
• Assist technicians in obtaining parts needed to complete repairs on customer coaches.
• Use online parts resources to identify the correct parts for repairs.
• Provide technicians with requested blueprints and diagrams.
• Determine how to source requested parts and deliver them to RV technicians promptly.
• Research and order parts six weeks before appointments to ensure availability, reduce customer coach downtime, and support shop workflow and revenue.
• Order all NPN parts for assigned work orders and follow up to ensure timely delivery.
• Coordinate with the Factory Service buyer to ensure part-numbered parts are ordered, and keep technicians and Service Advisors informed about order progress.
• Obtain parts pricing and availability for insurance and retail estimates.
• Order shop tools and supplies as needed.
• Keep factory service parts room inventory stocked with fast-moving merchandise.
• Maintain accurate records for customer repair work orders and ensure parts are issued correctly.
• Maintain accurate records for all inventory transactions.
• Perform periodic inventory cycle counts to maintain at least 98% accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed