Service Parts Administrator

Winnebago Industries•Forest City, IA

About The Position

The Service Parts Administrator ensures the correct parts are available for customer service appointments. The position requires communication with service advisors, technicians, and internal and external suppliers. Knowledge of online parts catalogs, bills of materials, and blueprint reading is necessary to support customer satisfaction. Familiarity with the Winnebago mainframe, Salesforce, and D365 is a plus. The administrator supports RV technicians by sourcing, ordering, and supplying parts and by providing requested blueprints and diagrams. The role includes researching and ordering parts well ahead of appointments, monitoring orders through delivery, coordinating with the Factory Service buyer, and keeping technicians and Service Advisors informed. The administrator also supports estimates, manages shop tools and supplies, maintains parts-room inventory, and keeps accurate work-order and inventory records, including conducting periodic cycle counts to maintain at least 98% inventory accuracy.

Requirements

Good communication skills with service advisors, technicians, and internal and external suppliers.
Knowledge of online parts catalogs and bills of materials.
Ability to read blueprints.

Nice To Haves

Familiarity with the Winnebago mainframe.
Familiarity with Salesforce.
Familiarity with D365.

Responsibilities

Maintain good working relationships with RV technicians and internal and external suppliers.
Assist technicians with the parts needed to complete repairs on customer coaches.
Use online parts resources to identify the correct parts for repairs.
Supply technicians with requested blueprints and diagrams.
Determine how to source requested parts and deliver them to RV technicians in a timely manner.
Research and order parts six weeks in advance of appointment dates to ensure parts are available for customer appointments.
Order all NPN parts for assigned work orders and follow up to ensure timely delivery.
Coordinate with the Factory Service buyer to order part-numbered parts, and keep technicians and Service Advisors informed of order progress.
Obtain parts pricing and availability for insurance and retail estimates.
Order shop tools and supplies as needed.
Keep the factory service parts-room inventory stocked with fast-moving merchandise.
Maintain accurate records for customer repair work orders and ensure parts are issued correctly.
Maintain accurate records of inventory transactions.
Conduct periodic inventory cycle counts to ensure at least 98% accuracy.