Parts Warranty Administrator

HTS • Dallas, TX

2d

About The Position

The Parts Warranty Administrator verifies and validates incoming warranty requests from all divisions at HTS, maintains an active log of warranty activity and related correspondence, and administers defective-component returns and warranty inventory. The role monitors manufacturer credits, oversees billable warranty charges, and files electronic claims with manufacturers. It also requires maintaining an ethical relationship between end customers and manufacturers while protecting both parties’ interests.

Requirements

• Associate degree in Business or two years of related administrative experience.
• Strong computer skills in MS 365, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all HTS divisions.
• Maintain an active log of warranty activity, including correspondence with customers and manufacturers.
• Administer collection and return of manufacturer-required defective components.
• Administer inventory items used for warranty purposes and ensure proper stock replacement practices.
• Monitor pending credits due from manufacturers.
• Oversee billable warranty charges.
• File electronic warranty claims with manufacturers.
• Maintain an ethical relationship between end customers and manufacturers to protect both parties’ interests.
• Demonstrate strong organizational, customer service, attention to detail, follow-through, decision-making, critical-thinking, and verbal and written communication skills.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree