Warranty Administrator

Carvana•Tempe, AZ

11d•Onsite

About The Position

Carvana is hiring a Warranty Administrator for its factory-authorized Stellantis dealerships in Tempe, Arizona. The position supports the back-office warranty claims process for Chrysler Dodge Jeep Ram service departments, ensuring technicians’ work is documented, submitted, and paid correctly. The Warranty Administrator works with service advisors, service leaders, parts staff, and other warranty administrators to help claims move through the process accurately and on time. The role focuses on reviewing repair-order documentation, submitting claims to Stellantis, tracking claims through approval and payment, resolving rejected or denied claims, and reconciling payments. The administrator is expected to follow OEM policies, procedures, and audit requirements and to help improve warranty documentation at the stores. This is a full-time position with a competitive hourly wage. Carvana offers medical, dental, and vision benefits, a 401(k) with company match, wellness programming, career-development opportunities, and additional perks. Hiring is contingent on passing a background check; the role is not eligible for visa sponsorship.

Requirements

2–3 years of warranty administration experience.
Working knowledge of Stellantis warranty policies, claim submission, and dealer systems.
Experience managing denied or rejected claims through resubmission.
Basic technical understanding of vehicle systems and repairs.
Strong attention to detail.
Strong organization and time-management skills.
Comfort working with Google Suite.
Excellent written and verbal communication skills.
Strong work ethic and team attitude.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Must pass a complete background check.

Nice To Haves

Chrysler Dodge Jeep Ram warranty administration experience.

Responsibilities

Submit accurate warranty claims to Stellantis on time and in accordance with OEM policies and procedures.
Track claims through submission, review, approval, and payment.
Identify root causes of denied or rejected claims, correct documentation, and promptly resubmit claims.
Review warranty repair orders to ensure complete, compliant documentation, including correct labor operations, diagnosis codes, and parts information.
Work with service advisors and service leaders to improve warranty repair-order documentation when it is created.
Maintain compliance with OEM warranty policies, procedures, and audit requirements.
Reconcile warranty payments against submitted claims and identify and resolve discrepancies.
Collaborate with stores, the parts team, and fellow warranty administrators to keep claims moving.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) with company match
Student loan payment perks
Vehicle discounts
Pet benefits
Wellness program
Opportunities to expand skills and share knowledge across the organization
Career development and growth opportunities, including a culture of promotions from within