Partnerships Ops Associate

Credible

About The Position

Credible is a U.S. consumer finance marketplace that helps consumers compare financial products and provides marketplace technology and distribution capabilities to enterprise partners. The Partnerships Operations Associate supports the operational needs of lender and financial platform partnerships, including onboarding, reporting, payments, contracts, and compliance. The role is the operational backbone for the Partnerships & Business Development team and works across Partnerships, Partner Marketing, Finance, Product, BI, Compliance, and Legal. It is described as an entry-level position with a path to Strategic Partnerships Analyst or Partner Operations Specialist roles. Credible is open to hiring candidates located in Arizona, California, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, or Texas.

Requirements

Bachelor's degree, or equivalent experience, in business, finance, or a related field.
0 to 2 years of experience in operations, account management, finance operations, or a similar coordination role; internships count.
Exceptional attention to detail, especially with numbers, invoices, and contract terms.
Comfort using Google Sheets, including lookups, pivots, and basic reconciliation.
Clear written communication with external partners and internal teams.
Ability to manage many open items and follow up until they are closed.
Good judgment about when to solve a problem and when to escalate it.
Discretion when handling confidential partner, financial, and compliance information.

Nice To Haves

Experience with Salesforce, LinkSquares or another contract management tool, Asana, Looker, or Slack.
Exposure to fintech, lending, marketing partnerships, affiliate marketing, or performance marketing.
Familiarity with vendor risk management (TPRM), security questionnaires, or compliance processes.
Experience with procure-to-pay processes such as purchase orders, invoicing, and accruals.
Interest in automating repetitive work with scripts, templates, or workflow tools.

Responsibilities

Run partner onboarding checklists from signed agreement through launch, tracking outstanding items until partners are live.
Help partners complete Graphite Connect setup and enter partner details and fees in Salesforce.
Support integration scoping with Product and BI, including feature lists, data passing, and API and filter setup.
Send month-end partner reports, confirm recipients, and follow up on incomplete partner setup.
Upload payment files and review invoices against month-end numbers.
Resolve purchase order mismatches and coordinate approvals, accruals, and one-off payout corrections.
Answer partner questions about reports, invoices, and payout status, and flag report discrepancies.
Manage the LinkSquares workflow for MNDAs, IOs, and agreements, including signature tracking and follow-ups.
Coordinate legal review and keep past agreements organized and findable.
Support TPRM reviews, security questionnaires, and vendor and traffic-destination reviews.
Manage Asana tickets and audit information requests.
Track disclosure language updates through compliance sign-off.
Route and follow up on requests across Product, Ops, BI, Compliance, and Legal, then relay status to partners and lenders.
Triage technical issues involving APIs, quoting, or anomalies; assess whether the cause is technical or data-related before escalating.
Maintain prospect and partner trackers, and support first-pass review of inbound leads.