Deputy Director, Workforce Ops & Partnerships - Dallas

Equus•Dallas, TX

About The Position

The Deputy Director of Workforce Operations and Partnerships performs advanced program administration and managerial work, partnering closely with the Managing Director to plan, organize, and direct day-to-day operations of the workforce system. In collaboration with the management team, the role develops, implements, and assesses operations and service delivery to ensure workforce goals, performance measures, and benchmarks are met. The Deputy Director directs staff work and exercises discretion and independent judgment on significant matters affecting workforce system management and operations. The role oversees workforce operations, career centers, special projects, and business solutions activities to promote efficient customer service. It manages the system within established policies, procedures, budgets, and contracted performance measures; interprets state and Board rules; and develops operational procedures and strategies. Working with other departments, the Deputy Director reviews performance information and develops corrective action plans and improvement plans as needed. The position leads outreach teams and develops and maintains partnerships with stakeholders, potentially serving as a liaison to community organizations. It identifies staff training and technical assistance needs, shares best practices, mentors and motivates staff, supports customer confidentiality and safety, and ensures complaints and requests are handled professionally and promptly. As a member of the leadership team, it reviews service effectiveness and resource efficiency, recommends improvements, and informs leadership of issues affecting the contract or workforce system. The Deputy Director must be able to relocate anywhere within the Workforce Solutions service delivery area.

Requirements

Undergraduate degree required; relevant work experience may be considered in lieu of required education.
Eight years of related work experience required.
Knowledge of workforce development, economic development, and project management.
Extensive knowledge of workforce programs and the workforce system, including the Texas Model and workforce integration.
Strong experience in budgeting and funds management.
Strong leadership skills, including the ability to motivate and guide staff, management, and leadership.
Knowledge of word processing, spreadsheets, technology, and computer skills.
Exceptional customer service and interpersonal skills, including the ability to work with diverse customers with unique needs and communication styles.
Ability to handle or resolve stressful or challenging situations with difficult customers, with sensitivity to customer needs and feelings.
Excellent verbal and written communication skills.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to relocate anywhere within the Workforce Solutions service delivery area.
Valid driver’s license, proof of insurance, and a good driving record.

Nice To Haves

Graduate degree preferred.
Three years of supervisory experience strongly preferred.

Responsibilities

Oversee workforce operations and activities, coordinating career center activities to maximize service delivery efficiency.
Manage the workforce system according to established policies and procedures and contracted performance measures, working within allotted budgets and expenditure benchmarks.
Oversee special projects and business solutions departments, coordinating projects and staff for efficient customer service.
Interpret state and Board rules, regulations, and policies and develop operational procedures and implementation strategies as appropriate.
Collaborate with other departments to collect and review performance data and develop corrective action plans, including staff and career center performance improvement plans.
Lead outreach teams and develop and maintain partnerships with customers, stakeholders, and community organizations.
Identify staff training and technical assistance needs and provide or facilitate access to necessary resources.
Collect and share best practices from within and outside the workforce system.
Advise, mentor, and motivate staff to achieve system goals and provide appropriate, high-quality customer service.
Promote a productive work environment, professionalism, respect, customer engagement, and customer safety.
Protect customer confidentiality and the integrity of career center and workforce system operations.
Ensure customer complaints and requests are handled promptly, professionally, and according to established guidelines.
Convene staff and teams to assess service delivery and resource efficiency, recommend improvements, and foster team-based problem solving.
Inform the leadership team about matters that may affect the contract or workforce system and propose timely solutions.
Perform other related duties as assigned.