Partnerships Enablement Manager - US (m/f/d)

Pliant • New York, NY

5d • Hybrid

About The Position

Pliant is hiring a Partnerships Enablement Manager to drive partner growth in North America. The role takes ownership of new partners after signature, leading implementation and platform training and serving as a long-term strategic account manager to increase adoption and revenue. It combines project management, implementation, and client relationship management. The position is open in New York City with a hybrid work arrangement and reports to the North America Partnerships Director. The role works cross-functionally with Product, Onboarding, Marketing, Data, Finance, and Operations teams.

Pliant is a modular B2B payments platform offering commercial card issuing, payment accounts, foreign exchange, and spend management. Founded in 2020 and headquartered in Berlin, it serves businesses, fintechs, software platforms, and banks across Europe and the United States.

The successful candidate will coordinate partner implementations, manage partner relationships and performance, develop expertise in Pliant’s apps and APIs, resolve operational issues, and create repeatable onboarding and enablement resources. Prior experience in technical implementation or account management is not required; the company emphasizes aptitude, initiative, problem-solving, and a record of excellence.

Requirements

• 2–3 years of professional work experience.
• Demonstrated history of high-caliber performance across academic, athletic, or professional experiences.
• Strong project management skills, attention to detail, and ability to keep multi-stakeholder projects on track against tight deadlines.
• Ability to work autonomously, make sound decisions amid ambiguity, and proactively solve problems.
• Ability to quickly learn complex technical systems, apps, and fintech concepts.
• Clear verbal and written communication skills and poise managing external stakeholders.
• Comfort working with data to assess partner health and analyze volume trends.

Responsibilities

• Lead post-signature implementation for new U.S. partners, coordinate timelines and technical integration, and ensure partners go live on schedule.
• Serve as the primary commercial and operational owner for live partners; monitor program health and adoption metrics, lead business reviews, and grow card volume and engagement.
• Develop expertise in Pliant’s apps, APIs, and platform capabilities to support partners, train their teams, and troubleshoot end-customer issues.
• Coordinate between external partner teams and internal Product, Onboarding, Marketing, Data, Finance, and Operations teams.
• Unblock operational bottlenecks, troubleshoot workflow edge cases, and turn partner needs into actionable product feedback.
• Develop repeatable onboarding playbooks, technical checklists, and enablement materials.
• Resolve day-to-day integration and account challenges, including API setup guidance, credit line onboarding, and reporting.
• Co-create partner messaging, enablement materials, and campaigns with Marketing and Revenue Operations.

Benefits

• Attractive remuneration.
• Choice of Windows or Mac operating system.
• Opportunity to develop skills and talent in a dynamic team.
• Flexibility and possibility to work remotely.
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed