Partner Technology Architect

ServiceNow • Waltham, MA

2d • $17,900 - $295,499

About The Position

The Partner Technology Architect provides deep, senior technical strategist expertise within ServiceNow’s Risk and Security practice. The role is engaged when deep practice expertise is required and works alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success.

The position supports one of four practices worldwide across the GEO and works with Global, Regional Managed, Commercial, and Development partners. Engagements are pooled and requested on demand through an intake form. Work may be proactive, such as partner enablement, practice launches, and joint business planning, or reactive, such as deal-time requests and addressing partner capability gaps. Engagements are predominantly out-quarter, with some in-quarter opportunity support.

The architect co-creates practice-native reference architectures, reusable patterns, integration libraries, solution templates, industry accelerators, demo environments, and blueprints. The role provides senior technical expertise, leads partner workshops and strategic proofs of concept, supports adoption of AI-enhanced practice capabilities, mentors partner architects and pre-sales teams, and designs training and capability-maturation programs. It also contributes to industry thought leadership, collaborates on joint business planning, monitors the competitive landscape, and supports Commercial partner development requests.

Requirements

• Domain expertise in Risk (IRM) or Security; Armis and Veza expertise is preferential.
• Security or Risk implementation experience.
• CSA certificate.
• At least 5 years of channel or partnerships sales experience.
• At least 5 years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
• At least 5 years of ServiceNow platform or technical expertise with cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
• Willingness to travel as required.

Nice To Haves

• Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications such as CSA, CIS, or architectural certifications.
• Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

• Co-create practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and monetize, guiding solutions from concept through validation to scalable commercialization.
• Build reusable practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
• Provide senior technical expertise within the practice, including net-new patterns and complex multi-product scenarios.
• Drive collaborative adoption of AI-enhanced practice capabilities with partners.
• Lead practice technical workshops with partners and engage directly with practice buyers, including CISOs and CXOs.
• Execute strategic proofs of concept that demonstrate practice business value.
• Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
• Design and deliver practice architecture training programs, workshops, and executive briefings.
• Assess partner technical capabilities and develop capability-maturation plans and certification pathways.
• Represent ServiceNow practice innovation at industry events and forums, and contribute to thought leadership content.
• Collaborate with partner-aligned Partner Technology Architects on practice-specific joint business planning.
• Maintain expert-level knowledge of the practice competitive landscape and translate market intelligence into partner-relevant insights.
• Support SC Field on Commercial partner development requests.

Benefits

• Health plans
• Flexible spending accounts
• 401(k) plan with company match
• Employee stock purchase plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity, when applicable
• Variable/incentive compensation; sales positions generally have an On Target Earnings incentive structure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed