Partner Technology Architect

ServiceNow•Austin, TX

15h

About The Position

The Partner Technology Architect provides senior technical strategy expertise within ServiceNow’s Risk and Security practice. The role works alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. It supports partners worldwide across Global, Regional Managed, Commercial, and Development partner types, and is pooled and engaged on demand for proactive enablement and practice launches or reactive requests, including deal-time technical depth. Engagement is predominantly out-quarter, with select in-quarter opportunity support. The role helps partners build and commercialize Practice-native solutions, develop technical capabilities, and independently position, demonstrate, and deploy Practice solutions. It works with partner teams, ServiceNow product and field organizations, and Practice buyers, while contributing to partner pipeline growth, repeatable offerings, and ServiceNow’s Practice thought leadership. Travel is required as needed. The work persona is flexible or remote, subject to ServiceNow’s work-persona eligibility process.

Requirements

Domain expertise in Risk (IRM) or Security; preference is given to candidates with Armis and Veza experience.
Security or Risk implementation experience.
CSA certificate.
At least 5 years of channel or partnerships sales experience.
At least 5 years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
At least 5 years of ServiceNow platform or technical expertise with cloud software solutions.
Experience collaborating with product management, product marketing, partners, and professional services.
Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
Ability to travel as required.

Nice To Haves

Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications such as CSA, CIS, or architectural certifications.
Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

Co-create Practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and monetize, guiding solutions from concept through validation to scalable commercialization.
Build reusable Practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
Provide senior technical expertise within the Practice, including net-new patterns and complex multi-product scenarios.
Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
Lead Practice technical workshops with partners and engage directly with Practice buyers such as CISOs and other executives.
Execute strategic proofs of concept that demonstrate Practice business value.
Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
Design and deliver Practice architecture training, workshops, and executive briefings; assess partner technical capabilities and develop capability maturation plans and certification pathways.
Represent ServiceNow Practice innovation at industry events and forums, and contribute to thought leadership content.
Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
Support SC Field on Commercial partner development requests.
Work with Partner Solution Engineers and Partner Design Studio on reference architectures and design standards.
Collaborate with Product and Engineering teams on formal feedback about partner ecosystem needs.
Support partner development and execution in coordination with partner managers and sales counterparts.