Director, Technology Partner

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

CHS is seeking a strategic and innovative Portfolio Leader (Technology Partner) to develop and manage a value-oriented catalog of technology services. The Director of Digital Clinical or Business Services will shape and execute the organization’s digital strategy within the clinical or business services domain, overseeing a comprehensive digital services portfolio, fostering cross-functional collaboration, and driving continuous improvement to enhance patient care and operational excellence. The role also defines and implements the Portfolio Leader - Technology Partner function within the broader Digital Business unit, aligning technology initiatives with business objectives. The Portfolio Leader serves as a trusted partner and key liaison between Digital Technology and internal business customers. The director-level position oversees CHS digital technology solutions within the Digital Clinical or Digital Business Services portfolio, managing them as services to deliver business value while balancing quality, security, and cost efficiency. Solutions may include packaged software or custom-built systems requiring ongoing improvement, maintenance, and updates. The role guides value delivery through collaboration and innovation, and ensures adherence to portfolio governance, quality, and performance standards.

Requirements

Bachelor’s degree in Information Systems, Cybersecurity, or a related field.
8–10 years of experience in business systems consulting, cybersecurity consulting, or a related field, including at least three years in a leadership role.
Experience leading consulting or advisory functions within large, matrixed organizations.
Familiarity with cybersecurity frameworks such as NIST, ISO, or comparable standards.
Ability to build and sustain strategic relationships across business and technology teams.
Deep knowledge of the service development lifecycle, product management, and modern technology frameworks.
Strong strategic planning, governance, and financial oversight skills.
Strong communication, facilitation, stakeholder management, leadership, and team management skills.
Proven leadership in a matrix organization, including managing people, processes, and resources allocated across simultaneous high-priority projects with immovable deadlines.
Strong organizational and time-management abilities, attention to detail, and ability to prioritize in a fast-paced environment.
Flexibility and adaptability to navigate ambiguity and changing priorities, with a proactive, solution-oriented approach to problem-solving.
Strong business acumen and financial literacy, including the ability to manage budgets, analyze financial data, and make data-driven decisions.

Nice To Haves

Master’s degree.

Responsibilities

Develop and maintain the portfolio service catalog, standards, processes, and procedures.
Align portfolio initiatives with organizational strategy and business objectives.
Research and evaluate emerging technologies, incubating and piloting innovative services.
Promote practical innovation while ensuring cost-effective development and delivery of portfolio services.
Lead strategic planning for the managed portfolio with Digital Technology stakeholders and the corresponding Business Partner, including portfolio financing and budget.
Conduct customer research to understand needs, expectations, and emerging demands.
Communicate portfolio services, initiatives, and planned investments through proactive outreach.
Promote knowledge sharing and education about industry trends and portfolio developments.
Oversee portfolio resource allocation to align with priorities and value delivery.
Implement and monitor financial management processes to optimize cost efficiency.
Identify and mitigate risks and ensure compliance with regulatory and organizational standards.
Build systems to proactively identify and manage portfolio demands.
Translate business requirements into actionable technical specifications in collaboration with technical teams.
Resolve service delivery escalations and support smooth operations and stakeholder satisfaction.
Define and enforce service quality standards and continuous improvement.
Collect and analyze portfolio performance data, including SLA adherence, cost efficiency, and coverage.
Develop performance dashboards and reporting systems for portfolio success metrics.
Establish systems to gather and integrate customer feedback to improve portfolio services.