Director, Technology Partner (Clinical)

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

CHS is seeking a strategic and innovative portfolio leader to develop and manage a value-oriented catalog of technology services. The Director of Digital Clinical Services shapes and executes the organization's digital strategy within clinical services, overseeing a comprehensive digital services portfolio, fostering cross-functional collaboration, and driving continuous improvement to enhance patient care and operational excellence. The role also defines and implements the Portfolio Leader - Technology Partner function within the broader Digital Business unit, aligning technology initiatives with business objectives. The Portfolio Leader serves as a trusted partner and key liaison between Digital Technology and internal business customers. The role oversees digital technology solutions within the Digital Clinical Services portfolio as services, ensuring business value while balancing quality, security, and cost efficiency. Solutions may include packaged software and custom-built systems that require ongoing improvement, maintenance, and updates. The Portfolio Lead guides value delivery through collaboration and innovation while ensuring adherence to portfolio governance, quality, and performance standards.

Requirements

Bachelor's degree in Information Systems, Cybersecurity, or a related field.
8–10 years of experience in business systems consulting, cybersecurity consulting, or a related field, including at least three years in a leadership role.
Experience leading consulting or advisory functions within large, matrixed organizations.
Familiarity with cybersecurity frameworks such as NIST, ISO, or comparable standards.
Ability to build and sustain strategic relationships across business and technology teams.
Knowledge of service development lifecycle, product management, and modern technology frameworks.
Skills in strategic planning, governance, and financial oversight.
Track record of driving innovation and delivering measurable value.
Communication, facilitation, and stakeholder management skills.
Leadership and team management skills, including the ability to inspire and motivate teams.
Proven leadership in a matrix organization, managing people, processes, and resources allocated across simultaneous projects with immovable deadlines and high importance and visibility.
Organizational and time management abilities, attention to detail, and the ability to prioritize in a fast-paced environment.
Flexibility and adaptability in ambiguous or changing conditions, with a proactive, solution-oriented approach to problem-solving.
Business acumen and financial literacy, including the ability to manage budgets, analyze financial data, and make data-driven decisions.

Nice To Haves

Master's degree.
Clinical license.

Responsibilities

Develop and maintain the portfolio service catalog, standards, processes, and procedures.
Align portfolio initiatives with organizational strategy and business objectives.
Research and evaluate emerging technologies, incubating and piloting innovative services to meet portfolio needs.
Promote practical innovation while ensuring cost-effective development and delivery of portfolio services.
Lead strategic planning for the managed portfolio with Digital Technology stakeholders and the corresponding Business Partner, including portfolio financing and budget.
Conduct customer research to understand needs, expectations, and emerging demands.
Communicate portfolio services, initiatives, and planned investments through proactive outreach.
Promote knowledge sharing and stakeholder education about industry trends and portfolio developments.
Oversee portfolio resource allocation to align with priorities and value delivery.
Implement and monitor financial management processes to optimize cost efficiency.
Identify and mitigate risks and ensure compliance with regulatory and organizational standards.
Build systems to identify portfolio demands proactively and manage them effectively.
Translate business requirements into actionable technical specifications with technical teams.
Address and resolve service delivery escalations.
Define and enforce portfolio service quality standards and continuous improvement.
Collect and analyze portfolio performance data, including SLA adherence, cost efficiency, and coverage.
Develop performance dashboards and reporting systems to provide visibility into portfolio success metrics.
Establish systems to gather and integrate customer feedback to improve portfolio services.