Technology Architect

Lumen Technologies • Remote, OR

17h • $118,079 - $173,181 • Remote

About The Position

The API Technology Architect is a customer-facing technical specialist on Lumen’s Solutions With Advanced Technology (SWAT) Team. The role helps customers and Technical Sellers use Lumen APIs to automate service ordering, provisioning, modification, and management, and to integrate APIs with customer and partner systems.

The architect combines hands-on API architecture and integration expertise with technical seller enablement, documentation, training, field support, and product advocacy. The role leads API-focused discovery and technical consultations, guides integration designs, troubleshoots complex customer scenarios, and translates business requirements into secure, supportable, reusable API-driven solutions.

This customer-facing position may involve customer meetings, workshops, industry events, and internal collaboration outside the employee’s primary work location. Some travel may be required based on customer and business needs.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications, or a related field, or equivalent relevant education and professional experience.
• 10 or more years of relevant experience in one or more of the following: technical pre-sales, solution architecture, API or integration architecture, software or platform consulting, network automation, or telecommunications engineering.
• Demonstrated experience leading technical discovery and translating customer business and technical requirements into clear, supportable solution designs.
• Working knowledge of API authentication and authorization concepts, including OAuth 2.0, tokens, credentials, scopes, and secure handling of secrets.
• Strong written, verbal, listening, presentation, and facilitation skills, including the ability to communicate with developers, engineers, architects, sales teams, product teams, operations teams, and business leaders.
• Strong organizational skills and demonstrated ability to manage multiple customer engagements, enablement deliverables, and competing priorities.

Responsibilities

• Lead technical discovery with customers and account teams to understand business objectives, automation goals, systems, workflows, security requirements, operational constraints, and measures of success.
• Architect and document customer integration patterns, including system context, API dependencies, request and response flows, authentication, and operational support considerations.
• Collaborate with Technology Architects and domain specialists when customer requirements cross product or organizational boundaries.
• Help account teams develop a coherent API and automation strategy across multiple Lumen products.
• Lead or participate in customer workshops, architecture discussions, technical demonstrations, integration reviews, troubleshooting sessions, and onboarding calls.
• Serve as an escalation and consultation resource for Technical Sellers seeking specialized API knowledge for complex or multi-product opportunities.
• Create and maintain API enablement resources, including design guides, reference architectures, integration patterns, quick-reference materials, example workflows, and FAQs.
• Partner with Product Management, API Platforms, development teams, and documentation owners to improve the usability, consistency, technical accuracy, and discoverability of API resources.
• Develop and deliver API education for Technical Sellers and other internal stakeholders through live sessions, recorded demonstrations, instructional videos, technical discussions, office hours, and architecture workshops.
• Support improved customer and Technical Seller readiness, reusable API architecture and enablement assets, API adoption, documentation effectiveness, training usefulness, and customer or field experience.

Benefits

• Comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior