Partner Technology Architect

ServiceNow • Austin, TX

9d

About The Position

The Partner Technology Architect provides deep, senior technical strategist expertise within the Risk and Security practice. The role works alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. It supports partners worldwide across the GEO and across Global, Regional Managed, Commercial, and Development partner types when deep practice expertise is needed. Engagements are pooled and initiated on demand, and may be proactive—such as planned partner enablement, practice launches, and joint business planning—or reactive, such as deal-time requests and partner capability gaps. Work is predominantly focused on out-quarter activity, with select in-quarter opportunity support.

The architect helps partners develop and commercialize repeatable practice solutions, provides advanced technical guidance, and builds partner capabilities through training, mentoring, and technical workshops. The position also contributes to partner pipeline development, practice thought leadership, market intelligence, and feedback to product and engineering teams. Travel may be required.

Requirements

• Domain expertise in Risk (IRM) or Security; Armis and Veza experience is preferentially treated.
• Security or Risk implementation experience.
• CSA certificate.
• At least 5 years of channel or partnerships sales experience.
• At least 5 years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
• At least 5 years of ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.
• Willingness to travel as required.

Nice To Haves

• Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
• Background in management consulting, strategy advisory, or partner business development.
• ServiceNow certifications, such as CSA, CIS, or architectural certifications.
• Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

• Co-create practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and monetize, guiding solutions from concept through validation and scalable commercialization.
• Build reusable practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
• Provide senior technical expertise within the practice, including advanced technical knowledge, new patterns, and complex multi-product scenarios.
• Drive collaborative adoption of AI-enhanced practice capabilities with partners.
• Lead practice technical workshops with partners and engage directly with practice buyers, including CISOs and CXOs.
• Execute strategic proofs of concept that demonstrate practice business value.
• Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
• Design and deliver practice architecture training programs, workshops, and executive briefings; assess partner technical capabilities and develop capability maturation plans and certification pathways.
• Represent ServiceNow practice innovation at industry events and forums, and contribute to thought leadership content.
• Collaborate with partner-aligned Partner Technology Architects on practice-specific joint business planning.
• Maintain expert-level knowledge of the practice competitive landscape and translate market intelligence into partner-relevant insights.
• Support SC Field on Commercial partner development requests.
• Work with Partner Solution Engineers and Partner Design Studio on reference architectures and design standards.
• Collaborate with Product and Engineering teams through feedback loops on partner ecosystem needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed