Partner Technology Architect

ServiceNow•Austin, TX

About The Position

The Partner Technology Architect provides deep, senior technical strategist expertise within ServiceNow’s Risk and Security practice. The role works alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation, and commercial success. It supports partners across worldwide GEOs and partner types, including global, regional managed, commercial, and development partners. The pooled role is engaged on demand through an intake form for proactive activities such as partner enablement, practice launches, and joint business planning, as well as reactive requests, deal-time support, and partner capability gaps. Engagement is predominantly out-quarter, with selected in-quarter opportunities. The architect develops Practice-native architectures and reusable co-innovation assets, brings senior technical expertise to complex scenarios, and helps partners adopt AI-enhanced Practice capabilities. The role also leads partner workshops, proofs of concept, training, executive briefings, and technical capability assessments; mentors partner architects and pre-sales teams; represents Practice innovation externally; and collaborates with internal teams on partner planning and ecosystem needs. Success is measured through partner Practice maturity and self-sufficiency, partner-sourced and partner-influenced pipeline, deal velocity, co-created offerings, thought leadership, and partner satisfaction. Travel is required as needed.

Requirements

Domain expertise in Risk (IRM) or Security; preference is given to candidates with Armis and Veza experience.
Security or Risk implementation experience.
CSA certificate.
At least 5 years of Channel/partnerships Sales experience.
At least 5 years of pre-sales solution consulting or sales engineering experience in a security or risk environment.
At least 5 years of ServiceNow platform or technical expertise with cloud software solutions.
Experience working collaboratively with product management, product marketing, partners, and professional services.
Territory management skills, including pipeline building and working with a Sales counterpart to guide execution excellence.

Nice To Haves

Experience with the ServiceNow platform and AI capabilities, including Now Assist and AI Agents.
Background in management consulting, strategy advisory, or partner business development.
ServiceNow certifications, such as CSA, CIS, or architectural certifications.
Experience across multiple partner routes to market, including C&I, MSP, Reseller, Hyperscaler, and Build.
Familiarity with competitive platforms and ability to articulate ServiceNow differentiation.

Responsibilities

Co-create Practice-native reference architectures, reusable patterns, and integration libraries that partners can extend and monetize, guiding solutions from concept through validation to scalable commercialization.
Build reusable Practice co-innovation assets, including solution templates, industry accelerators, demo environments, and blueprints.
Provide senior technical expertise within the Practice, including net-new patterns and complex multi-product scenarios.
Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
Lead Practice technical workshops with partners and engage directly with Practice buyers, including CISOs and CXOs.
Execute strategic proofs of concept that demonstrate Practice business value.
Mentor partner architects and pre-sales teams on solution positioning, competitive differentiation, and industry patterns.
Design and deliver Practice architecture training programs, workshops, and executive briefings.
Assess partner technical capabilities and develop capability maturation plans and certification pathways.
Represent ServiceNow Practice innovation at industry events and forums, and contribute to thought leadership content.
Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
Support SC Field on Commercial partner development requests.
Work with Partner Solution Engineers and Partner Design Studio on reference architectures and design standards.
Collaborate with Product and Engineering teams on feedback about partner ecosystem needs.
Travel as required.