Partner, Team Member Relations

Resorts World Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The Partner, Team Member & Labor Relations assists with labor relations and human resources matters. The role gathers, collects, and maintains documents and records needed for contract and policy development, investigations, and negotiations. It supports the company’s strategic objectives by engaging with operational areas to help minimize organizational risk and liability. The position serves as an initial contact for team member complaints and manages complex team member relations cases, including disciplinary matters, grievances, legal issues, policy interpretation, and investigations. It investigates concerns impartially, documents findings, consults with HR and Operations leadership, and recommends appropriate responses. The Partner collaborates with management, team members, Legal, Compliance, and other HR colleagues; maintains case records and confidentiality; and supports improvements to policies and procedures using case analytics and trends. The role also gathers information relevant to labor negotiations and disputes, assists with negotiation documents and records, and maintains knowledge of applicable employment, EEO, collective bargaining, union, labor relations, and human resources laws and regulations. Work is typically performed in an office environment, and the position may require varied shifts, including nights, weekends, and holidays.

Requirements

At least 21 years of age.
High school diploma or equivalent.
At least three years of experience in Human Resources and/or Employee Relations.
Ability to draft detailed, high-quality documentation summarizing findings, assess credibility, and recommend remedial or disciplinary action when appropriate.
Working knowledge of human resources laws, regulations, guidelines, and contract negotiations.
Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Ability to analyze situations, make independent decisions, prioritize deadlines, work under pressure, and work as part of a team.
Excellent organizational and time-management skills, with the ability to meet deadlines.
Working knowledge of Microsoft applications such as Word and Excel.
Ability to communicate effectively in English.
Polished appearance and demeanor.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to work varied shifts, including nights, weekends, and holidays.
Proof of eligibility to work in the United States.

Nice To Haves

Experience in team member and labor relations management.
Bachelor’s degree in human resources management or a related field.
Experience working in a collective bargaining agreement environment in a related field.
SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential.
Previous experience working in a large, luxury resort setting.

Responsibilities

Serve as the initial contact and liaison for intake and assessment of team member complaints.
Manage team member relations cases, including complex issues, disciplinary actions, grievances, legal matters, policy interpretation and application, and investigations; ensure action is taken within established service-level agreements and provide feedback to relevant stakeholders.
Investigate and assess team member dissatisfaction or misconduct by interviewing relevant individuals, reviewing policies, visiting departments, contacting supervisors, and documenting facts and opinions.
Report investigation findings and consult with HR and Operations leadership about appropriate responses and solutions.
Collaborate with management, team members, Legal, Compliance, HR colleagues, and other subject matter experts to coordinate investigations and determine outcome recommendations.
Work with HR Managers and Directors to counsel stakeholders and facilitate timely, effective workplace-conflict resolution consistent with company policies, practices, and legal considerations.
Collect information and data to assess the cost and policy implications of negotiations and disputes, including proposals, pay scales, wages, benefits, working conditions, and mitigating circumstances.
Identify opportunities to improve team member relations policies and procedures using analytics and trends, and collaborate with other TMR Partners on solutions.
Maintain strict confidentiality when handling conversations, documents, hotline complaints, investigations, and other sensitive information.
Collect confidential information and documentation, conduct claimant, witness, and targeted team member interviews, prepare investigation reports, and propose remedial action based on findings.
Work with surveillance and security personnel to obtain investigation information when applicable.
Promote direct communication, proactive problem resolution, and positive rapport among team members and managers.
Maintain complete case-file documentation in case-management software, including informal and formal processes, recommendations, advice, outcomes, and inquiries.
Maintain knowledge of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
Assist with preparing documents and records for contract negotiations and meetings with team members and labor organizations.
Use a personal device or cellular phone for job-related operational tasks and review of company documents.
Perform other job-related duties as requested.