Specialist, Team Member Relations
About The Position
The Specialist, Team Member Relations is responsible for maintaining positive team member relations and building mutual trust and respect between the company and its team members. The role supports people development, coaching, mentoring, teamwork, and inclusion while partnering with section management and leadership to understand and support plant operations. The Specialist collaborates with Mazda and Toyota advisors, international team members, and other customers. The position supports Human Resource Department Floor Management System objectives and KPIs, monitors morale through sensing tools, develops and maintains company policies for exempt and non-exempt classifications, and promotes continuous improvement and team member engagement. The role leads conflict resolution and investigations into complaints, policy and safety violations, hotline calls, and other concerns. It counsels group leaders and team members, communicates team member and MTM viewpoints, recommends corrective action when appropriate, and applies standardized investigation practices. The Specialist is expected to ensure timely project management against established KPIs and to be available outside normal working hours, including weekends, holidays, shutdowns, and domestic or international travel as needed.
Requirements
- High school diploma or GED.
- Demonstrated proficiency in Microsoft Office Suite products.
- Strong understanding of manufacturing culture and knowledge of policy and procedure implementation.
- High degree of trust, critical-thinking skills, and influencing skills.
- Excellent verbal and written communication skills.
- Proven problem-solving ability.
Nice To Haves
- Bachelor’s degree in human resources or a related field.
- Three to five years of HR experience in team member relations or supplier support, preferably in automotive manufacturing.
Responsibilities
- Establish strong team member relations at all levels and support people development through coaching and mentoring, with a focus on teamwork and inclusion.
- Work closely with advisors from Mazda and Toyota and collaborate with international team members and other customers.
- Support Human Resource Department Floor Management System objectives and key performance indicators.
- Engage with team members to support job satisfaction and morale.
- Develop and maintain tools for real-time understanding of morale throughout the plant.
- Develop and maintain company policies for exempt and non-exempt job classifications and ensure consistent implementation.
- Lead conflict resolution, including investigating complaints and policy or safety violations.
- Serve as an advocate for both team members and the company.
- Ensure team member adherence to policy and recommend appropriate corrective action to leadership when needed.
- Investigate and respond to hotline calls and resolve concerns.
- Counsel group leaders and team members, problem-solve issues, and address allegations of policy violations.
- Support and communicate team member and MTM viewpoints and build relationships with team members.
- Promote continuous improvement and team member engagement.
- Partner with section management to understand section operations and support section leadership and team members.
- Develop management staff to promote positive leadership practices.
- Follow standardized practices when conducting investigations.
- Ensure timely project management in alignment with established KPIs.
- Offer problem-resolution assistance and perform other related duties as assigned.
- Be available to work outside the normal schedule, including weekends, holidays, shutdowns, and domestic or international travel as needed.
Benefits
- Comprehensive healthcare and wellness plans.
- 401(k) savings plan with company match.
- Paid holidays and paid time off.
- Vehicle discount program.
- Child care assistance program.
- Relocation assistance, if applicable.
- Annual salary and a yearly discretionary bonus based on company and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
