Specialist, Team Member Relations

Mazda Toyota Manufacturing•Huntsville, AL

About The Position

The Specialist, Team Member Relations is responsible for maintaining positive team member relations and building mutual trust and respect between the company and its team members. The role supports people development, coaching, and mentoring, with a focus on teamwork and inclusion, and works closely with advisors from Mazda and Toyota and international team members or other customers. It supports the Human Resource Department’s Floor Management System objectives and KPIs, monitors team member satisfaction and morale, and develops tools to understand plant morale in real time. The Specialist develops and maintains company policies for exempt and non-exempt job classifications and supports their consistent implementation. The position leads investigations and conflict resolution involving complaints, policy violations, safety violations, hotline calls, and other concerns; counsels group leaders and team members; and recommends corrective action when appropriate. It also partners with section management and leadership, promotes continuous improvement and engagement, follows standardized investigation practices, and ensures project timeliness against established KPIs. The role may require work outside the normal schedule, including weekends, holidays, shutdowns, and domestic or international travel.

Requirements

High school diploma or GED.
Demonstrated proficiency in Microsoft Office Suite products.
Strong understanding of manufacturing culture and knowledge of policy and procedure implementation.
High degree of trust, critical-thinking, and influencing skills.
Excellent verbal and written communication skills.
Proven problem-solving ability.

Nice To Haves

Bachelor’s degree in human resources or a related field.
Three to five years of HR experience in team member relations or supplier support, preferably in automotive manufacturing.

Responsibilities

Establish positive team member relations at all levels and support people development, coaching, and mentoring, focusing on teamwork and inclusion.
Work closely with advisors from Mazda and Toyota and collaborate with international team members or other customers.
Support Human Resource Department Floor Management System objectives and KPIs.
Engage with team members to understand job satisfaction and morale.
Develop and maintain tools for real-time understanding of morale conditions throughout the plant.
Develop and maintain policies for exempt and non-exempt job classifications and support consistent implementation.
Lead conflict resolution and investigations of complaints, policy violations, safety violations, hotline calls, and other concerns.
Represent both team member and company viewpoints and support communication between them.
Ensure team member adherence to policy and recommend appropriate corrective action to leadership when needed.
Counsel group leaders and team members, problem-solve issues, and address allegations of policy violations.
Build relationships with team members, section leadership, and management; understand section operations and support section leaders.
Promote continuous improvement and team member engagement.
Develop management staff to support positive leadership practices.
Follow standardized investigation practices and ensure projects are timely and aligned with established KPIs.
Perform other related duties as assigned by the department.
Be available to work outside the normal schedule, including weekends, holidays, shutdowns, and domestic or international travel as needed.