Specialist, Team Member Relations

Resorts World Las Vegas•Las Vegas, NV

About The Position

The Team Member Relations Specialist assists with key human resources functions, including Team Member relations and accommodations, and provides support and guidance to Team Members and managers on HR-related matters while ensuring compliance with labor laws. The role handles Team Member documents and records, responds to inquiries, manages accommodations, and processes unemployment claims. It also supports general HR projects and works with HR, legal, and other departments. The position requires using a personal device or cellular phone for work-related operational tasks, duties, and reviewing company documents. At Resorts World Las Vegas, every Team Member is expected to act as an ambassador and take personal ownership of work in the company's best interest. Team Members are expected to contribute to safety, security, environmental cleanliness, and guest experience by addressing concerns or notifying the appropriate department or individual.

Requirements

At least 18 years of age.
At least 6 months of customer service experience in a similar or related field.
High School Diploma or equivalent.
Working knowledge of a Human Resources Information System (HRIS) and similar computer applications.
Strong working knowledge of Microsoft applications, including Outlook, Excel, Word, and PowerPoint.
Polished appearance and demeanor.
Excellent customer service skills.
Outstanding organizational and time management skills.
Ability to communicate effectively in English.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to work varied shifts, including nights, weekends, and holidays.
Proof of eligibility to work in the United States.

Nice To Haves

Experience working in Human Resources.
Fluency in more than one language.
Previous experience working in a large, luxury resort setting.

Responsibilities

Assist with general Human Resources projects, tasks, and assignments.
Handle Team Member documents and maintain files and electronic records.
Address Team Member inquiries.
Manage the accommodation process.
Process unemployment claims.
Maintain the integrity and confidentiality of human resource files and records.
Work with HR, legal, and other departments.
Use a personal device or cellular phone for job-related operational tasks, duties, and review of company documents.
Perform other job-related duties as requested.
Follow the company's expectations for safety, security, environmental cleanliness, and guest experience, including addressing concerns or notifying the appropriate department or individual.