Partner Program Manager

Twilio

3d•$116,960 - $171,900•Remote

About The Position

Twilio is seeking a Partner Program Manager to scale its partner ecosystem and deliver a strong experience for Systems Integrators (SIs), ISVs, Resell, and Technology partners. This role combines partner experience management, cross-functional project leadership, and lifecycle automation. The manager will optimize the end-to-end partner journey, manage cross-functional initiatives, reduce operational friction, and help build scalable programs that support global growth. The role focuses on modernizing partner programs by converting manual workflows into automated systems, improving onboarding and lifecycle touchpoints, supporting partner revenue mechanics, and managing partner technology and vendor capabilities. The Partner Program Manager will also develop partner communications and documentation and coordinate initiatives across Product, Marketing, Sales, Legal, and Technology teams. The position is remote and is not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington State. Occasional travel may be required for project or team meetings, and ad-hoc in-person attendance may be requested for team gatherings, off-sites, or customer meetings. Compensation depends on location, and the role may be eligible for equity and a corporate bonus plan.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
Proven ability to operate effectively in complex environments, turn ambiguous problems into plans, and deliver results without rigid instructions.
Strong project management skills, including managing complex cross-functional timelines, aligning diverse stakeholders, and driving accountability.
Excellent written and verbal communication skills, including translating complex program guidelines into clear partner assets, guides, and updates.

Nice To Haves

Understanding of modern partner program structures and lifecycle methodologies, with experience working with SIs, ISVs, Resell, or Technology partner tracks.
Hands-on exposure to CRM and partner ecosystem technologies such as PRMs, account-mapping utilities, or data integration tools, and interest in using software and AI to eliminate manual tasks.
Experience designing or supporting commercial program models, referral paths, or joint sales plays that drive channel pipelines.
MBA; a BA/BS degree or equivalent is stated as required.

Responsibilities

Identify process bottlenecks and design ways to automate manual workflows and scale partner programs.
Solve complex partner lifecycle challenges by developing clear, repeatable, programmatic solutions.
Lead and refine partner onboarding pathways, lifecycle touchpoints, and support workflows.
Build and execute operational frameworks to reduce transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines.
Own key components of the partner technology stack and vendor relationships, optimizing tools and data models for ecosystem scale.
Develop and execute partner engagement strategies, including accessible program documentation, updates, and enablement communications.
Develop and run end-to-end project plans for partner initiatives, coordinating with Product, Marketing, Sales, Legal, and Technology teams to align stakeholders and deliver milestones.