Program Manager, Partner Content & Storytelling
About The Position
The Program Manager will build and scale partner storytelling, customer proof, and public-facing content programs for the OpenAI Partner Network. This highly cross-functional individual-contributor role owns program strategy and end-to-end delivery, from identifying customer outcomes and building partner relationships to developing and publishing case studies, whitepapers, webinars, and web content. The role establishes repeatable processes, editorial standards, and distribution plans for a partner customer reference program, while shaping the Partner Network’s website messaging and supporting partner launches and announcements. Work is prioritized for its potential to support adoption, pipeline, and partner growth. The position is hybrid and based in OpenAI’s San Francisco office, with three office days per week. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The company aims to safely deploy AI products with safety and human needs at their core, and values a broad spectrum of perspectives, voices, and experiences.
Requirements
- 10 or more years of experience in partner marketing, product marketing, customer marketing, content marketing, communications, or related B2B technology marketing roles.
- Exceptional storytelling and editorial judgment, including the ability to absorb substantial information quickly and turn it into coherent narratives, strategies, and messages.
- Experience building customer reference or storytelling programs and developing case studies, whitepapers, webinars, and thought leadership grounded in credible customer outcomes.
- Strong business judgment and a record of selecting marketing investments based on customer relevance, pipeline potential, adoption, and commercial impact.
- Hands-on execution skills, including conducting interviews, drafting content, developing messaging, coordinating approvals, and publishing work.
- Strong relationship-building skills, curiosity, and persistence; ability to earn trust with founders, executives, and customers and bring stories to completion.
- Ability to collaborate across Partnerships, Sales, Product Marketing, Communications, Brand, and Legal while maintaining ownership and momentum.
- Experience translating technical capabilities into accessible customer value with attention to accuracy, substantiation, and permissions.
- Comfort moving between strategy and execution, building an initial version quickly, learning from results, and creating scalable programs.
Responsibilities
- Build and own a partner customer reference program, including processes for sourcing, qualifying, developing, approving, and publishing customer stories with partners.
- Develop internal proof points that may become public references as customer readiness and permissions allow.
- Lead the creation of case studies, whitepapers, webinars, and other content connecting partner expertise and OpenAI capabilities to customer challenges, use cases, and measurable outcomes.
- Develop partner narratives, positioning, thought leadership, and messaging for internal and external audiences.
- Own the OpenAI Partner Network website content strategy, messaging, and ongoing content development in collaboration with Brand, Design, and web teams.
- Support partner launches and communications by developing narratives, messaging, announcements, and supporting content with internal and partner teams.
- Build relationships with partner founders, executives, marketing teams, and customers to identify outcomes and advance stories through publication.
- Prioritize content and program opportunities based on adoption, qualified pipeline, partner growth, and business impact.
- Work with Sales, Field Marketing, and campaign teams to use customer proof in sales conversations, partner programs, campaigns, events, and digital experiences.
- Maintain an editorial pipeline, clear ownership, approval processes, and a publishing cadence.
- Track reference readiness, content engagement, sales usage, and contributions to pipeline and adoption, using results to improve the program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
