Partner Program Specialist

PTC•Boston, MA

10d

About The Position

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Requirements

2-4 years of relevant experience in partner programs, community management, partner enablement, customer advocacy, channel operations, event management, or a related field.
Strong project management and organizational skills, with the ability to coordinate multiple initiatives, stakeholders, and deadlines simultaneously.
Excellent written and verbal communication skills, including the ability to create clear summaries, meeting materials, and partner-facing communications.
Ability to collect, organize, and synthesize feedback into themes, insights, recommendations, and actionable next steps.
Experience working across cross-functional teams and managing stakeholder relationships.
Strong attention to detail, follow-through, and execution.

Nice To Haves

Experience supporting programs, communities, councils, user groups, advisory boards, or customer or partner engagement initiatives.
Exposure to partner ecosystems, indirect sales models, enablement programs, or technology communities.
Experience coordinating events, workshops, roundtables, or executive-level forums.
Comfort working with data, feedback trends, surveys, and reporting to identify opportunities for improvement.
Collaborative mindset with the ability to build relationships, bring people together, and advocate for the partner voice.
Curious, proactive, and continuous-improvement oriented.

Responsibilities

Manage and scale partner community programs, including the Technical Excellence Community and future partner sales communities.
Design community engagement strategies, participation models, nomination processes, recognition programs, governance, communication plans, engagement calendars, and success metrics.
Coordinate virtual and in-person community events, roundtables, workshops, and peer networking opportunities.
Drive active participation and foster ongoing engagement among community members while supporting recruitment, onboarding, and retention of participants.
Maintain community resources, content libraries, and collaboration platforms.
Coordinate Partner Advisory Council activities, including member selection, meeting planning, agenda development, pre-read materials, communications, and post-meeting summaries.
Document recommendations, feedback, decisions, and action items from council sessions and track commitments through completion.
Establish structured mechanisms to collect partner feedback through communities, councils, surveys, interviews, and engagement forums.
Aggregate, analyze, and synthesize partner feedback into key themes, insights, recommendations, and action plans.
Partner cross-functionally with Partner Programs, Enablement, Product Management, Partner Operations, Marketing, and Sales to prioritize and advance improvement initiatives.
Define and track community health metrics, including participation, engagement, satisfaction, retention, feedback themes, and action plan progress.
Communicate progress back to partner participants to support a consistent closed-loop feedback process.