Partner Program Manager

Twilio•,

10d•$116,960 - $171,900•Remote

About The Position

Twilio is seeking a Partner Program Manager to scale and improve the experience of its Systems Integrator (SI), ISV, Resell, and Technology partners. The role combines partner experience, cross-functional project management, and lifecycle automation. The manager will help build and optimize the end-to-end partner journey, address operational friction, and implement initiatives that support ecosystem growth and revenue.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
Proven ability to operate in complex environments, turn ambiguous problems into plans, and deliver results without rigid instructions.
Strong project management skills, including managing complex cross-functional timelines, aligning stakeholders, and driving accountability.
Excellent written and verbal communication skills, including translating complex program guidelines into clear partner materials and updates.

Nice To Haves

Understanding of modern partner program structures and lifecycle methodologies, with experience working with SIs, ISVs, Resell, or Technology partner tracks.
Hands-on exposure to CRM and partner ecosystem technologies such as PRMs, account-mapping utilities, or data integration tools, and interest in using software and AI to reduce manual work.
Experience designing or supporting commercial program models, referral paths, or joint sales plays that drive channel pipelines.
MBA.

Responsibilities

Identify process bottlenecks and design automation to replace manual workflows.
Solve complex challenges across the partner lifecycle and develop repeatable, programmatic solutions.
Lead and refine partner onboarding, lifecycle touchpoints, and support workflows.
Build and execute operational frameworks that reduce transaction friction, streamline incentive administration, and support partner-sourced revenue pipelines.
Own key partner technology stack components and vendor relationships, optimizing tools and data models for ecosystem scale.
Develop partner engagement strategies, program documentation, updates, and enablement communications for partner segments.
Create and manage end-to-end project plans for partner initiatives, collaborating with Product, Marketing, Sales, Legal, and Tech teams to align stakeholders and deliver milestones.