Partner Integrations Lead

Upgrade•Atlanta, GA

8d•Hybrid

About The Position

Upgrade is seeking a Partner Integrations Lead for its Home Improvement product platform. The role owns partner onboarding initiatives and helps deliver API integrations across the loan application and origination lifecycle. The Lead serves as a partner-facing product subject matter expert, manages integration pipelines, troubleshoots production issues, and works with Sales, Product, Account Management, Engineering, and external partners to deliver reliable integrations. This is a hybrid role based in the San Francisco or Atlanta office, with regular onsite work days. The role involves defining how partner platforms interact with Upgrade, coordinating new integrations and product rollouts for existing partners, creating integration documentation and project management deliverables, troubleshooting during QA/UAT and after launch, and coordinating technical responses to production incidents. The work is performed indoors in a fast-paced environment and requires managing multiple priorities, using digital systems, communicating with internal and external stakeholders, and remaining in a working posture for extended periods. Depending on business needs, work may take place in an office, contact center, or remote environment.

Requirements

6–7+ years of work experience preferred.
BA/BS degree in Business, Engineering, or equivalent.
Experience leading complex technical integrations.
Expertise in RESTful API architecture, JSON/XML payload structures, and OAuth/API key authentication patterns.
Self-starter with persistence and a desire to go deep into details.
Ability to collaborate with people at all levels within the company and with external partners.
Comfort working in a flexible environment and managing projects across multiple departments.

Nice To Haves

Subject matter expertise in Home Improvement or a similar merchant financing space.
Entrepreneurial attitude.
Comfort working in a startup culture and ability to earn trust.

Responsibilities

Serve as the main point of contact and partner-facing subject matter expert on the Home Improvement platform, its API integration points, and its business and operations.
Manage integrations with new partners and new product rollouts for existing partners.
Help define how partner platforms interact with Upgrade throughout the loan application and origination processes.
Create documentation and project management deliverables to track ongoing integrations.
Troubleshoot with partners during QA/UAT and post-launch project phases.
Lead cross-functional communication to support internal alignment and prioritization of integration projects and ongoing requests.
Lead the technical response to production incidents related to Home Improvement integrations, coordinating internal and external teams.
Triage inbound defect reports by severity, reproduce issues in staging environments, and document root-cause hypotheses with supporting log evidence.