Partnership Engagement

Midstream Health

About The Position

Midstream is an AI-native financial operating system for health systems, founded by experienced entrepreneurs and backed by top-tier investors. We give finance, supply chain, and managed care teams real-time visibility into where margin is at risk, with a precise action plan for capturing it before it's gone. Purpose-built for healthcare's complexity, Midstream transforms structured, unstructured, and external data into instant, contract-aware insights that drive smarter decisions. Our AI agents unify spend and revenue operations across the full back-office, learning and adapting with every interaction and delivering always-on intelligence that no point solution or one-off engagement can match. We're compressing months to minutes and turning post-period hindsight into in-the-moment foresight. The tempo of healthcare finance is changing, and Midstream is leading it.

Requirements

Experienced in customer success or customer-facing roles
5+ years of experience working closely with customers in SaaS, healthcare, or enterprise environments.
Outcome-oriented
A strong relationship builder
Proactive and solution-oriented
Commercially aware (but not sales-first)
A high-ownership operator

Responsibilities

Own customer outcomes
Partner with customers to define success, track progress, and ensure Midstream delivers clear, measurable value.
Drive adoption and engagement
Guide onboarding, usage, and ongoing engagement to ensure the product becomes embedded in customer workflows.
Proactively manage account health
Monitor signals, identify risks early, and resolve issues before they impact retention or satisfaction.
Build deep, trusted relationships
Develop strong relationships across stakeholders—from operators to executives—becoming a trusted partner over time.
Turn customers into advocates
Create positive customer experiences that lead to references, case studies, and executive sponsorship.
Support expansion through value
Identify opportunities to deepen engagement as customers realize success, partnering with the commercial team where needed.