Partnership Liaison

Adaptive Home Health•Houston, TX

1d•Hybrid

About The Position

The Partnership Liaison is responsible for converting referrals into started patient care for health-system house accounts. This role involves monitoring every referral from intake through insurance verification, scheduling, and start of care, ensuring no patient is missed. It is a hands-on coordination role, primarily conducted via phone and virtually, with occasional in-person patient visits for a personal touch. The liaison will manage scheduling to ensure first visits occur and maintain constant communication with intake and account partners to resolve issues in real time. The role reports to the Regional VP and collaborates closely with account executives, and will help coordinate clinical liaisons as the team expands.

Requirements

Background in a healthcare setting — a health clinic, health company, hospital, home health, or post-acute organization.
Direct experience touching referrals, intake, scheduling, or conversion in a healthcare setting.
A track record of owning a conversion / throughput / admissions number.
Relentless follow-through and elite organization — you do not let things fall through the cracks.
Strong communication and relationship skills with patients, families, account staff, and internal teams.
Comfortable working primarily by phone/virtually, with occasional in-person patient contact when needed.

Nice To Haves

A clinical license (e.g., LVN) is a plus but not required.

Responsibilities

Own referral-to-started-care conversion for a defined book of health-system house accounts.
Track every pending referral daily and follow up relentlessly until the patient is admitted and scheduled for a first visit.
Conduct patient calls — and occasional in-person drive-bys — to re-engage patients who are stalled, unreachable, or unsure about starting care.
Stay on top of SOC scheduling and first-visit timing; escalate and unblock anything that delays care.
Push referral paperwork, insurance verification, and documentation to completion in real time with the intake team.
Serve as the day-to-day communication contact for your house-account partners on referral status, patient progress, and partnership operations.
Handle partnership administrative tasks, and respond to partner service-failure issues alongside sales leadership.
Partner with the regional sales leader on follow-up across patients, insurance verification and authorizations, and account relationships.
Help spot and resolve service failures across intake, welcome call, scheduling, and RCM — flagging patterns, surfacing root causes, and partnering with the relevant teams to fix them.
Coordinate clinical liaisons (dotted line) working your accounts.
Maintain a clean conversion tracker showing what is pending, stuck, and converted.