About The Position

The Client Engagement Executive, Performance Partnership serves as a trusted advisor to clients and is responsible for leading complex, high-visibility client engagements that drive operational performance, contractual outcomes, and long-term partnership success. This role partners closely with executive stakeholders, internal cross-functional teams, and Performance Partnership resources to deliver measurable business results, support client satisfaction, and identify opportunities for growth and continuous improvement. The ideal candidate is a strategic, client-focused leader with strong operational consulting experience, executive presence, and the ability to navigate complex healthcare environments while influencing stakeholders across highly matrixed organizations.

Requirements

  • Bachelor’s degree from an accredited institution required, advanced degree preferred.
  • 12+ years of experience in consulting, client engagement leadership, operational improvement, project leadership, or related client-facing roles.
  • Proven experience leading complex client engagements with significant operational and business impact.
  • Strong executive presence with the ability to influence senior stakeholders and lead within matrixed organizations.
  • Demonstrated strategic thinking, problem-solving, and change management capabilities.
  • Ability and willingness to travel – expected to travel up to 50% - 75% with overnight stays
  • Must have a valid driver’s license with an acceptable driving record
  • Must live near a major airport

Nice To Haves

  • Strong health system business and financial acumen (i.e., knowledge of healthcare service lines, profit and loss centers, balance sheets, capital/operational planning).
  • Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.
  • Strong problem-solving skills and able to implement innovative solutions to client problems.
  • Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.
  • Experience working in the healthcare industry, including interaction with hospital administration (e.g., account management, relationship-building experience).
  • Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).
  • PMP certification is a plus.

Responsibilities

  • Serve as the primary point of contact for executive client stakeholders, including C-suite and VP-level leaders.
  • Develop and execute engagement strategies aligned to client priorities, operational goals, and Performance Partnership objectives.
  • Facilitate executive governance meetings, business reviews, and operational discussions focused on performance improvement and value realization.
  • Identify operational risks, performance gaps, and improvement opportunities while developing mitigation and action plans.
  • Support client retention and business growth through strategic relationship management and identification of expanded partnership opportunities.

Benefits

  • paid time off
  • medical/dental/vision insurance
  • 401(k)
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