Partnership Engagement Advisor
About The Position
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives. The Partnership Engagement Advisor oversees health plan communication and full-cycle authorization processes at the member level within the Community Supports division. This role manages MCO submissions, reauthorizations, inbound communication channels, and targeted engagement efforts to ensure members receive uninterrupted, compliant services. The Advisor serves as a liaison between health plans, internal teams, and members, delivering accurate submissions, timely follow-ups, and clear communication while supporting growth and service access initiatives.
Requirements
- 1–2+ years of experience in sales, member engagement, healthcare coordination, or customer service roles
- Ability to manage high-volume communication workflows and meet same-day submission expectations
- Professional relationship management with external partners
- Proactive, solutions-oriented mindset with strong accountability
Nice To Haves
- BA/BS degree in Communications or related field
- Experience working with managed care organizations (MCOs), health plans, or regulated healthcare environments
- Strong understanding of eligibility, authorization, and compliance processes
- Bilingual Spanish
- CRM proficiency (Salesforce preferred)
- Analytical and problem-solving capability
Responsibilities
- Manage full-cycle MCO submissions, eligibility review, and reauthorization processes to ensure timely and accurate service approvals
- Serve as the primary liaison between health plans, members, and internal teams to maintain alignment and prevent service disruptions
- Monitor and oversee inbound communication channels (email, Salesforce cases, plan portals, referral systems) and delegate appropriately
- Conduct proactive outreach to support reauthorization extensions and ensure required documentation is completed
- Perform care assessments and gather comprehensive member information to support eligibility and service continuity
- Maintain accurate CRM documentation and track engagement activities to meet performance standards
- Collaborate cross-functionally with Community Development, Operations, Analytics, and Marketing teams to support targeted engagement initiatives
Benefits
- 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
