Director, Client Engagement- Remote

Med-Metrix•Parsippany-Troy Hills, NJ

1d•Remote

About The Position

The Director, Client Engagement is responsible for providing the leadership to maintain the daily performance excellence of their team while enhancing the relationship with each client.

Requirements

Bachelor’s Degree required or equivalent years experience
10 years min. experience in a hospital business office setting, vendor or similar setting
3-5 years minimum prior Management experience required
Proficient in Insurance and Self Pay financial reporting and managing KPIs required
Knowledge of governmental, legal, and regulatory provisions related to collection activity.
Knowledge of insurance company practices regarding reimbursement
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required

Responsibilities

Provide assistance/resolution to external and internal client inquiries
Prepare reports or logs as required
Act as a technical expert in regard to financial class responsibility, to answer questions raised by clients and team members
Maintain a current working knowledge of all healthcare related issues and regulations, especially Government payors and Managed Care contracts
Work collaboratively with Operations to ensure proper internal controls and operation procedures are followed
Comply with organizational and company policies and procedures.
Analyze and solve problems quickly and thoroughly
Establish realistic goals and priorities concurrent with organizational objectives
Adhere to all company policies and procedures including but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adhere to all applicable laws and regulations and the company's governance/compliance program.
Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
Become knowledgeable of internal control responsibilities through training and instruction
Responsible and accountable for internal control performance within their area of responsibility. Participate in the internal controls self-assessment process.
Ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management
Possess a full and complete understanding of the internal control requirements within their area of ownership/responsibility. Responsible and accountable for internal control implementation and performance within their area of ownership/responsibility. Ensures proper internal control change management protocol is followed.
Establish accountability for internal control performance within their area of ownership/responsibility. Promote the importance, residual benefits, and high priority nature of effective internal control performance.
Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties