Partner Enablement Specialist 3

Fin • San Francisco, CA

2d • Hybrid

About The Position

Fin, now part of Salesforce, is seeking a Partner Enablement Specialist to own how implementation partners become certified and stay current as Fin evolves. The role supports partners from their initial onboarding through readiness to lead customer deployments and ongoing recertification. Its central aim is ensuring that partners working with Fin customers have the knowledge, skills, and readiness to deliver customer value.

The position owns partner enablement end to end, including onboarding, certification, training content, readiness assessments, progress tracking, and continuing education. The specialist works with the Deployment Services team, Product, R&D, and Education teams to translate field experience and product changes into effective partner enablement. The role also monitors enablement KPIs and partner delivery data, and reports progress, certification status, and skill gaps in partner Quarterly Business Reviews.

The position follows Fin’s hybrid working policy, with employees expected to work in the office at least three days per week. Proof of eligibility to work in the United States is required. For candidates in the San Francisco Bay Area, the stated base salary range is $157,500–$188,150. Regular employees may also be eligible for a corporate bonus program or sales incentive, as well as Restricted Stock Units. Benefits and programs vary by location.

Requirements

• At least 4 years of work experience, including at least 2 years in implementation, partner enablement, or technical training roles.
• Experience building training or certification programs, ideally for partners, consultants, or other technical audiences.
• Confidence facilitating workshops and multi-day bootcamps for technical audiences, in person and virtually.
• Ability to turn complex product and deployment practices into clear courses, guides, and hands-on exercises.
• Sound judgment in assessing practical job readiness, and confidence providing direct feedback.
• Fluency with core SaaS and AI concepts, including APIs, integrations, LLM basics, and automation logic, sufficient to communicate credibly with technical partner teams.
• Strong organizational skills and attention to detail, with the ability to manage several partner cohorts and certification tracks at once.
• Positive attitude and genuine interest in the work.
• Curiosity about learning, technology, and problem-solving.
• Adaptability and willingness to experiment with processes and solutions.
• Demonstrated alignment with Fin’s values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic.
• Proof of eligibility to work in the United States.

Nice To Haves

• Experience running a partner enablement or certification program at a SaaS company or systems integrator.
• Experience with learning management systems and course authoring tools.
• Experience with the Salesforce partner ecosystem.
• Experience training people on SaaS products or Fin.
• Experience with AI agents and/or large language models.
• Hands-on experience delivering SaaS implementations as a consultant or implementation manager.
• Examples of self-started projects with measurable success.
• Experience with RESTful API integrations.

Responsibilities

• Own end-to-end partner enablement, including partner certification and keeping partners current as Fin evolves.
• Onboard new partners with structured plans that cover Fin’s product, deployment methodology, and delivery standards, from signed agreement through first deployment.
• Run partner certification through bootcamps, assessments, and scenario-based testing, certifying individual consultants as well as partner firms.
• Deliver Fin Deployment Partner Bootcamps in person and virtually, including joint bootcamps with Salesforce for its partner community.
• Build and maintain enablement curricula, online courses, playbooks, hands-on labs, and demo environments, updating them as features are released.
• Assess partner readiness before customer assignments, including organizing shadowing and reverse-shadowing on live deployments and confirming certified staff and capacity.
• Track partner progress from enabled to certified and maintain accurate partner and consultant certification records.
• Keep partners current through recertification, release briefings, and regular partner office hours.
• Use delivery data, including Partner CSAT, Fin outcomes, escalations, and QA findings, to identify skill gaps and create targeted enablement.
• Own enablement KPIs, including time to certification, certification pass rate, time to first deployment, and post-certification delivery quality.
• Work with the Deployment Services team, particularly Partner Services Managers and AI Deployment Consultants, to improve enablement based on field lessons.
• Collaborate with Product, R&D, and Education teams to access new features early and prepare partners before launch.
• Cover enablement progress, certification status, and skill gaps in each partner’s Quarterly Business Review.

Benefits

• Eligible regular employees may receive a corporate bonus program or sales incentive.
• Eligible regular employees may receive Restricted Stock Units (RSUs).
• Benefits and programs are designed to support health and wellbeing, family, time away from work, and financial future; offerings vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed