Participant Benefits Services Specialist

Conduent Human Resource Services, LLC•, Remote US

1d•Remote

About The Position

Conduent is hiring a Participant Benefits Services Specialist to provide professional support to participants who have questions about their benefits and plan provisions. This fully remote, work-from-home role is based in the United States and primarily handles inbound telephone calls, with occasional outbound calls and callbacks. The specialist answers questions, explains available options and applicable forms, researches inquiries, and completes transactions according to established procedures. The role involves relatively low call volume compared with traditional high-volume call center environments. The position includes approximately 7–8 weeks of comprehensive virtual training on the systems, procedures, and processes used to support participants. The full-time schedule is Monday through Friday, with scheduled hours falling between 8:00 AM and 10:00 PM; availability during that window is expected. Applicants must reside in an eligible hiring location. The job requires a home internet connection meeting specified speed and latency requirements and the ability to connect to a modem or router by Ethernet cable. The pay rate is $16 per hour. Compensation may vary based on factors such as location, experience, and performance, and the position may be eligible for a bonus or incentive based on business need. Conduent offers health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.

Requirements

Strong verbal and written communication skills, including excellent listening and interpersonal skills.
Attention to detail and the ability to explain information clearly and professionally.
Basic computer skills and the ability to learn new systems and processes.
Strong organizational and time-management skills.
Ability to work independently, follow detailed procedures, and adapt to client-specific requirements.
A patient, professional, and solution-focused approach when assisting participants.
Reliable attendance and punctuality, with the ability to meet established performance expectations.
Meet home internet requirements: at least 25 Mbps download, at least 5 Mbps upload, and ping of 175 ms or less.
Ability to connect to a modem or router using an Ethernet cable and maintain reliable home internet.
Reside in an eligible hiring location; applicants from certain listed states and metropolitan areas are not being considered.

Nice To Haves

Experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations.
Familiarity with pension terminology, plan provisions, or participant support.

Responsibilities

Answer participant questions and explain applicable benefits, plan provisions, and available options.
Research inquiries, complete transactions, and guide participants on required forms and processes.
Complete callbacks promptly and escalate issues when appropriate.
Document participant interactions accurately in the case management system.
Follow client-specific procedures and meet established quality, accuracy, productivity, and timeliness standards.
Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.