Participant Benefits Services Specialist

Conduent•Remote, AK

2h•Remote

About The Position

Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. This fully remote role is based in the United States and primarily handles inbound telephone calls, with occasional outbound calls and callbacks. The specialist answers questions, explains available options and applicable forms, researches inquiries, and completes transactions while following established procedures. Call volume is relatively low compared with traditional high-volume call center environments. The position includes approximately 7–8 weeks of comprehensive virtual training covering the systems, procedures, and processes needed to support participants. The full-time schedule is Monday through Friday, with scheduled hours falling between 8:00 AM and 10:00 PM; availability during this window is expected. Candidates must reside in an eligible hiring location. To work remotely, candidates need a reliable home internet connection meeting specified speed and latency thresholds and the ability to connect to a modem or router using an Ethernet cable.

Requirements

Strong verbal and written communication skills, including excellent listening and interpersonal skills.
Attention to detail and the ability to explain information clearly and professionally.
Basic computer skills and the ability to learn new systems and processes.
Strong organizational and time-management skills.
Ability to work independently, follow detailed procedures, and adapt to client-specific requirements.
A patient, professional, and solution-focused approach when assisting participants.
Reliable attendance and punctuality, with the ability to meet established performance expectations.
Availability for scheduled full-time hours Monday through Friday within the 8:00 AM–10:00 PM window.
Reside in a location eligible for hiring; applicants from listed restricted states and metro areas are not eligible at this time.
Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less.
Ability to connect to a modem or router using an Ethernet cable and maintain a reliable home internet connection.

Nice To Haves

Experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations.
Familiarity with pension terminology, plan provisions, or participant support.

Responsibilities

Answer participant questions and explain applicable benefits, plan provisions, and available options.
Research inquiries, complete transactions, and provide guidance on required forms and processes.
Complete callbacks promptly and escalate issues when appropriate.
Document participant interactions accurately in the case management system.
Follow client-specific procedures and meet established quality, accuracy, productivity, and timeliness standards.
Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.