Pension Benefits Services Specialist
About The Position
Conduent is hiring a fully remote Pension Benefits Services Specialist to assist participants with questions about their benefit plans and provide accurate guidance based on applicable plan provisions. The role primarily handles inbound telephone calls, with some outbound calls and callbacks. Specialists explain plan options and forms, answer client-specific questions, complete transactions, document interactions in a case management system, and follow the procedures of multiple clients. The position has relatively low call volume compared with traditional high-volume call centers and requires meeting established timeliness, accuracy, quality, and productivity standards while maintaining participant and client confidentiality. Virtual training lasts approximately 7–8 weeks and covers systems, processes, client requirements, and procedures. This is a full-time, fully remote position, with hours falling between 8:00 AM and 8:00 PM. The posting states that Conduent is not currently hiring for this role in specified states and metro areas.
Requirements
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Ability to listen carefully, understand participant questions, and provide clear explanations.
- Ability to navigate computer systems and learn new software, processes, and client-specific procedures.
- Strong organizational and time-management skills.
- Ability to work independently in a remote environment.
- Ability to manage multiple client requirements and processes.
- Ability to remain professional and composed when assisting participants.
- Ability to meet established performance, quality, and productivity expectations.
- Reliable attendance and punctuality.
Nice To Haves
- Previous experience in benefits administration, pension services, customer service, call center operations, or transaction processing.
- Experience with defined benefit pension plans.
- Knowledge of defined benefit pension processes, terminology, or participant services.
Responsibilities
- Provide clear and accurate information about applicable plan provisions to support participant decision-making.
- Respond to participant inquiries through inbound calls and some outbound calls.
- Research and address client-specific participant questions while following established procedures.
- Complete transactions related to participant inquiries with limited supervision.
- Meet established timeliness, accuracy, quality, and productivity standards.
- Document participant interactions with detailed and accurate notes in the case management system.
- Complete participant callbacks promptly and escalate issues when appropriate.
- Follow call center metrics, procedures, and guidelines.
- Explain applicable participant forms and guide participants on how to complete them.
- Learn and apply requirements and procedures for multiple clients.
- Maintain the confidentiality and security of participant and client information.
- Follow company, client, privacy, and security policies and standards.
- Perform other duties as assigned.
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO), vacation, and/or sick time
- May be eligible for a bonus or incentive based on business need
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
