Pension Benefits Administrator

Conduent HR Services, LLC•, Remote US

1d•$40,320 - $50,400•Remote

About The Position

Conduent is seeking a dedicated, detail-oriented Pension Benefits Administrator to support client satisfaction and operational excellence. The role involves working with a team to research and respond to pension plan questions, resolve participant issues, review benefit reports, and support accurate, timely benefit administration. The administrator’s work affects the quality of services and information provided to participants, beneficiaries, clients, and third parties. This is a remote, work-from-home position. The schedule is an eight-hour shift between 8:00 a.m. and 6:00 p.m. Eastern Time. Training and support are provided; initial training for certain tasks is expected to take approximately one month, with additional training as responsibilities are introduced. Applicants must meet the stated internet speed requirements and be able to connect to a modem or router using an Ethernet cable. Hiring is unavailable in certain listed states and metro areas, and may be restricted in other locations based on applicable minimum-wage requirements. The listed pay rate is $19.38–$24.23 per hour, and the estimated annual salary range is $40,320–$50,400. Actual pay may vary based on location, experience, performance, and other factors. Depending on business need, the position may be eligible for a bonus or incentive. Conduent also lists health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.

Requirements

Must be at least 18 years of age.
Must be able to pass a criminal background check.
Strong verbal and written communication skills.
Strong attention to detail, organizational skills, and problem-solving abilities.
Ability to navigate and work across multiple computer systems and applications.
Basic Microsoft Office proficiency, including Excel.
Ability to manage assigned tasks, follow established procedures, and meet deadlines.
Ability to work independently and collaboratively in a remote environment.
Willingness to learn new systems, processes, and responsibilities.
Must pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of no more than 175 ms.
Must be able to connect to a modem or router using an Ethernet cable.

Nice To Haves

Experience with Microsoft Excel beyond basic functions.
Familiarity with SQL, database queries, or reporting tools.
Experience with pension administration, retirement benefits, financial services, or benefits processing.
Experience researching customer inquiries, reviewing reports, or analyzing data.
Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation.

Responsibilities

Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer questions.
Review benefit reports, including Business Requirements Documents, and take appropriate action.
Complete payment setups for pension annuities and lump-sum payments under the direction of a senior team member.
Perform complex and non-complex research and data analysis to resolve inquiries from participants, clients, and third parties, and provide supporting documentation and detailed explanations.
Acquire, review, and communicate relevant information and documentation to plan participants and beneficiaries.
Respond to customer inquiries, pension verification requests, and form reprint requests.
Research and resolve issues involving records with missing or incomplete data.
Work with banking vendors to assist with participant questions and service requests.
Use PASS and other applicable systems to complete pension administration activities.
Run queries and reports to retrieve, review, and analyze information.
Contribute to projects and additional assignments with guidance from senior team members.
Collaborate with colleagues and leadership to resolve unusual or complex issues.
Maintain knowledge of legal and regulatory changes, industry trends, and developments affecting retirement benefits, plan requirements, and Summary Plan Descriptions.
Perform other duties as assigned while complying with applicable policies, procedures, and quality standards.