Pension Benefits Administrator

Conduent•Vale, OR

12h•$40,320 - $50,400•Remote

About The Position

The Pension Benefits Administrator supports client satisfaction and operational excellence by researching and responding to pension plan questions, resolving participant issues, reviewing benefit reports, and helping ensure accurate and timely benefit administration. The role works collaboratively with a team and affects the quality of services and information provided to participants, beneficiaries, clients, and third parties. This remote, work-from-home position offers the opportunity to develop pension administration expertise, learn new processes, and contribute to projects. The schedule is an eight-hour shift between 8:00 a.m. and 6:00 p.m. Eastern Time. Training and support are provided; initial training for certain tasks is expected to take approximately one month, with further training as new responsibilities are introduced. The role requires a reliable internet connection meeting specified speed and latency standards and the ability to connect to a modem or router using an Ethernet cable. Hiring is restricted in certain states and metro areas, and the employer may be unable to consider applicants in locations where its compensation structure does not comply with wage regulations. The pay rate is $19.38–$24.23 per hour, with an estimated annual salary range of $40,320–$50,400. Actual salaries may vary based on factors including location, experience, and performance. The position may be eligible for a bonus or incentive based on business need. Conduent provides health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.

Requirements

Must be at least 18 years of age.
Must be able to pass a criminal background check.
Strong verbal and written communication skills.
Strong attention to detail, organizational skills, and problem-solving abilities.
Ability to navigate and work across multiple computer systems and applications.
Basic Microsoft Office proficiency, including Excel.
Ability to manage assigned tasks, follow established procedures, and meet deadlines.
Ability to work independently and collaboratively in a remote environment.
Willingness to learn new systems, processes, and responsibilities.
Must pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of no more than 175 ms.
Must be able to connect to a modem or router using an Ethernet cable.

Nice To Haves

Experience with Microsoft Excel beyond basic functions.
Familiarity with SQL, database queries, or reporting tools.
Experience with pension administration, retirement benefits, financial services, or benefits processing.
Experience researching customer inquiries, reviewing reports, or analyzing data.
Knowledge of pension plan provisions, benefit calculations, or retirement plan documentation.

Responsibilities

Triage, research, and respond to participant issues involving eligibility, benefit calculations, plan provisions, tax inquiries, and electronic funds transfer questions.
Review benefit reports, including Business Requirements Documents, and take appropriate action.
Complete payment setups for pension annuities and lump-sum payments under the direction of a senior team member.
Conduct complex and non-complex research and data analysis to resolve inquiries from participants, clients, and third parties, and provide supporting documentation and detailed explanations.
Acquire, review, and communicate relevant information and documentation to plan participants and beneficiaries.
Respond to customer inquiries, pension verification requests, and form reprint requests.
Research and resolve issues involving records with missing or incomplete data.
Work with banking vendors to assist with participant questions and service requests.
Use PASS and other applicable systems to complete assigned pension administration activities.
Run queries and reports to retrieve, review, and analyze information.
Contribute to projects and additional assignments with guidance from senior team members.
Collaborate with colleagues and leadership to resolve unusual or complex issues.
Maintain knowledge of applicable legal and regulatory changes, industry trends, and developments affecting retirement benefits, plan requirements, and Summary Plan Descriptions.
Perform other duties as assigned while complying with applicable policies, procedures, and quality standards.