Pension Benefits Services Specialist

Conduent Human Resource Services, LLC•,

1d•$26,600 - $33,250•Remote

About The Position

Conduent is seeking a Pension Benefits Services Specialist to join our fully remote team. In this role, you will assist participants with questions related to their benefit plans and provide knowledgeable, accurate guidance based on applicable plan provisions. You will communicate with participants primarily through inbound telephone calls, with some outbound calls as needed. You will help participants understand their available options, answer client-specific questions, complete transactions, and provide guidance on applicable forms and processes. This role supports multiple clients, so the ability to learn and follow different client-specific procedures is important. The position also offers a relatively low call volume compared with traditional high-volume call center environments, allowing you to focus on providing thoughtful and accurate assistance to each participant. This position is fully remote; however, Conduent is currently NOT hiring for this position in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA Metro Areas: Minneapolis, MN; Washington, DC; Denver, CO; Boulder, CO; Edgewater, CO; Flagstaff, AZ. Applicants residing in the locations listed above should not apply for this position at this time.

Requirements

Strong verbal and written communication skills.
Excellent attention to detail and accuracy.
Ability to listen carefully, understand participant questions, and provide clear explanations.
Ability to navigate computer systems and learn new software, processes, and client-specific procedures.
Strong organizational and time-management skills.
Ability to work independently in a remote environment.
Ability to manage multiple client requirements and processes.
Ability to maintain professionalism and composure when assisting participants.
Ability to meet established performance, quality, and productivity expectations.
Reliable attendance and punctuality.
Previous experience in benefits administration, pension services, customer service, call center operations, or transaction processing is helpful.
DB PENSION EXPERIENCE
Experience with defined benefit pension plans is a plus.
Knowledge of DB Pension processes, terminology, or participant services can help you succeed in this role.

Responsibilities

Improve participant decision-making by providing clear and accurate information regarding applicable plan provisions.
Respond to participant inquiries through inbound telephone calls and some outbound calls.
Research and address client-specific participant questions while following established procedures.
Complete transactions related to participant inquiries with limited supervision.
Meet established timeliness, accuracy, quality, and productivity standards.
Document participant interactions by creating detailed and accurate notes in the case management system.
Complete participant callbacks in a timely manner and escalate issues when appropriate.
Follow established call center metrics, procedures, and guidelines.
Explain applicable participant forms and provide guidance on how to complete them.
Adapt to the requirements and procedures of multiple clients.
Maintain the confidentiality and security of participant and client information.
Follow all applicable company, client, privacy, and security policies and standards.
Perform other duties as assigned.