Pension Benefits Services Specialist
About The Position
Conduent is hiring a fully remote Pension Benefits Services Specialist to assist participants with questions about pension benefits and plan provisions. The role primarily handles inbound telephone calls, with occasional outbound calls and callbacks, to explain plan options, answer questions, complete transactions, and guide participants through forms and processes. The specialist supports multiple clients and follows each client's procedures while providing accurate, professional service. Call volume is relatively low compared with traditional high-volume call center environments. The position includes approximately 7–8 weeks of virtual training on systems, processes, and client-specific requirements. Scheduled hours fall between 8:00 AM and 8:00 PM. Remote applicants must meet the specified internet-speed requirements and be able to connect to a modem or router using an Ethernet cable. Hiring is restricted in certain states and metropolitan areas due to wage and business requirements.
Requirements
- Strong verbal and written communication skills.
- Excellent listening skills and attention to detail.
- Ability to explain information clearly and professionally.
- Basic computer skills and ability to learn new systems and client-specific procedures.
- Strong organizational and time-management skills.
- Ability to work independently in a remote environment and adapt to multiple client requirements.
- Professional, patient approach to participant service.
- Reliable attendance and ability to meet established performance expectations.
- Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less.
- Ability to connect to a modem or router using an Ethernet cable.
Nice To Haves
- Experience in benefits administration, pension services, customer service, call center operations, or transaction processing.
- Experience with defined benefit (DB) pension plans, particularly familiarity with pension terminology, plan provisions, and participant services.
Responsibilities
- Answer participant questions and explain applicable pension plan provisions and available options.
- Research inquiries, complete transactions, and provide guidance on required forms and processes.
- Document participant interactions accurately in the case management system.
- Complete callbacks promptly and escalate issues when appropriate.
- Follow client-specific procedures and meet established quality, accuracy, and timeliness standards.
- Protect confidential participant information and comply with company, client, privacy, and security requirements.
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- May be eligible for a bonus or incentive based on business need
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
