Part-Time Usher

Brooklyn Public Library•Headquarters, KY

6d•Onsite

About The Position

Brooklyn Public Library (BPL) is seeking part-time Ushers to join their team. As representatives of BPL Presents and BPL generally, ushers are responsible for welcoming patrons, visiting artists, donors and anyone they may encounter to BPL; fostering a positive audience experience of events; providing directions to and/or seating guests as necessary; and generally contributing to the successful production before, during and post-events. This role is part of the arts and culture department, BPL Presents, which offers programming including talks, music performances, art exhibitions and various workshops for adults and children free of charge at various BPL locations. BPL is described as one of the borough’s most democratic civic institutions, serving a diverse community and recognized as a leader in cultural offerings, literacy, out-of-school-time services, workforce development programs, and digital literacy.

Requirements

H.S. diploma or equivalent
Minimum age to work is 18 years old
Must be available to work nights and weekends
Willing to stand for long periods of time and stoop, kneel or crouch to talk or hear
Punctual, responsive to patrons, and committed to positive audience engagement
Ability to interact peaceably with a wide and varied public audience, guest speakers and performers, and all library staff
Attention to detail with an ability to follow directions, multitask and problem solve

Nice To Haves

Some college preferred
Working artists and writers across all genres are welcome
Prior ushering, theater and/or customer service experience a plus

Responsibilities

Know and understand Dweck Center, CBH and Library for Arts and Culture policies and procedures (e.g., seating, food and beverage, behavior, restrooms, emergency exits/evacuation procedures)
Attend occasional ushers’ meeting to discuss event details
Assist with event set up (onstage and green room catering, book signing tables and lines, stand-by line and other setups as required)
Print program notes, prepare and fold programs, inserts and other event giveaways; distribute programs and fliers to audience members
Check-in registered patrons and manage stand-by line while assisting with the overall capacity/headcount
Greet patrons, answer wayfinding questions, and provide general information about BPL Presents programming and BPL as needed
Assist with coat check as needed
Assist patrons with seating and problem solve any seating-related issues
Conduct late seating as required
Monitor physical surroundings throughout the Dweck auditorium and report any potential disturbances to BPL Presents staff and/or Public Safety
Run Q&A mics at events and provide additional in-house assistance as required
Manage book signing lines and direct patrons to book sales tables, exits, bathrooms, and provide other wayfinding details as needed
Assist with green room/reception area cleanup
Clear the event space