Usher
About The Position
Provide quality, value-added professional service in the theatre area to meet or exceed brand standards for quality of service, provide guest helpfulness, and guest friendliness. Essential duties and responsibilities include being courteous and professional at all times, reacting quickly to seating issues and customer concerns calmly, and being punctual and well-groomed at each performance. The role requires flexibility for scheduling purposes across different theatre productions and general housekeeping duties. Ushers direct and accompany patrons, take and scan tickets, and ensure patrons are directed to the proper seating location. They must treat guests, actors, and other staff members with respect and courtesy, become familiar with areas where costume changes occur, and be comfortable holding customers from stage areas safely and courteously. Ushers take direction from the House Manager and follow all theatre and hotel policies.
Requirements
- Must be able to communicate clearly with guests, customers, supervisors and fellow employees
- Must be able to analyze routine data to make appropriate judgments regarding theatre processes
- Must be able to lift/push/pull 30 pounds
- Requires ability to reach, grasp and feel
- Frequently requires standing, walking, bending, crouching, kneeling, and reaching up to 100% of their shift
Responsibilities
- Must be courteous and professional at all times
- Must be able to react quickly to seating issues and customer concerns calmly
- Must be punctual and well-groomed at each performance
- Must be flexible for scheduling purposes
- General housekeeping duties including vacuuming, dusting and picking up trash
- Direct and accompany patrons who must leave their seats during a performance, always keeping safety of patron and actors in mind
- Take tickets, scan and check for accurate date and time then direct patrons to the proper seating location or on to the next usher for seating assistance
- Always treats guests, actors and other staff members with respect and courtesy
- Must become familiar with areas in which costume changes are taking place as well as timing
- For set pieces going on and off the stage and comfortable with holding customers from these areas in a safe and courteous manner
- Take direction from the House Manager in a positive and receptive manner
- Follow all theatre and hotel policies
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
