Usher

Churchill Downs Incorporated•New Orleans, LA

4d•Onsite

About The Position

The Guest Services Clerk provides professional services in a variety of positions throughout the Fair Grounds facility to satisfy customer inquiries, needs and requests in a manner which meets and exceeds customer and company expectations. The Fair Grounds is America's second oldest horse racing track, a New Orleans staple since 1852, and a premiere entertainment venue presenting thoroughbred & exotic animal races, slots, video poker and simulcasting year-round. Fair Grounds operates a slot-machine gaming facility and 13 off-track betting parlors throughout southeast Louisiana.

Requirements

Must be 21 years old.
Must be able to obtain a Racing License from the Louisiana Racing Commission.
High School diploma or equivalent.
Ability to work in a high-volume environment.
Excellent verbal communications skills with strong attention to detail.
Be a self-starter and work with minimum supervision.
Ability to work overtime and flexible hours as required including nights, weekends and holidays.

Responsibilities

Ensure compliance with all operational and regulatory requirements.
Disseminate accurate and real-time information to customers regarding the Fair Grounds’ offerings and escalate requests for information from superiors when needed. Educate customers about the offerings as needed.
Create and maintain a working environment conducive to positive morale, quality, creativity and teamwork.
Maintain positive relations with customers and provide service satisfactory to customer and Fair Grounds requirements.
Anticipate and respond to a wide variety of customer needs and requests quickly and efficiently.
Consult with customers to maintain goodwill and obtain satisfactory outcomes for disputes. Escalate disputes with superiors when appropriate.
Build customer goodwill using proper etiquette techniques.
Maintain confidentiality of customer personal and account information when such is required to process transactions.
Assist in monitoring and enforcing access to restricted and reserved areas in the facility.
Advise and consult with management to recognize opportunities to improve operations that better serve customers.
Promote attainment of individual and business unit goals.
Respond to a wide variety of unexpected and emerging issues and define appropriate directions to address such issues.