Parking Services Representative

University of Texas at Austin

10d•Onsite

About The Position

The Parking Services Representative supports Parking and Transportation Services by handling non-routine receipt, disbursement, and accountability of university funds and answering complex questions about university policies and procedures. The position provides customer service across parking operations, including garage, event, and surface locations, and may work at various locations across campus. The role operates on a Saturday–Wednesday, 3:30 p.m.–12:30 a.m. shift and may receive a 10% shift differential and paid overtime. The position is based at the UT Main Campus and is expected to continue. The representative processes parking sales and payments, maintains and balances a cash drawer, verifies permits and access cards, completes audits and reports, and communicates with campus departments by phone or two-way radio. The role also drives UT vehicles, uses departmental software and office equipment, and provides general supervision to students and new cashiers. Work is generally performed in standard office conditions, but may involve all-weather and extreme-temperature conditions, electrical and mechanical hazards, repetitive keyboard use, manual dexterity, climbing stairs, driving, and lifting or moving items. Uniforms and/or personal protective equipment are furnished. Applicants must be authorized to work in the United States full-time for any employer without sponsorship. A criminal history background check is required for finalists. A Class C operator’s driver’s license and a current three-year driving record are required; a new Texas resident must obtain a Texas driver’s license within 30 days of becoming a resident.

Requirements

High school graduation or GED.
Four years of experience as a cashier in a large-scale operation.
Four years of experience with large-scale receipt, disbursement, and recording of cash payments, or as a cashier handling cash transactions.
Experience using a personal computer and performing clerical functions.
Experience participating as a team member and providing excellent customer service.
Experience completing reports, maintaining database records, and maintaining files.
Class C operator’s driver’s license; the selected applicant must provide a current three-year driving record from their current state of residence.
If not currently a Texas resident, obtain a Texas driver’s license within 30 days after entering Texas as a new resident.
Professional demeanor, attention to detail, reliable transportation, punctuality, and dependable attendance.
Must be authorized to work in the United States full-time for any employer without sponsorship.

Nice To Haves

The required experience gained in a university department or large-scale parking environment.

Responsibilities

Complete departmental and university forms and reports.
Sell parking permits and other parking-related items to customers.
Accept and post payments for parking-related items and services.
Check permits to verify authorization and assist in identifying stolen or altered permits.
Communicate with campus departments by two-way radio and/or phone for auto assistance, boot verification, and security purposes.
Drive UT vehicles to perform job duties and work across garage, event, and surface operations.
Operate multiple departmental software systems and common office machines.
Perform parking-related tasks and daily, weekly, monthly, and annual audits of permits and access cards.
Compile periodic reports and perform related duties as assigned.
Provide general supervision to students and new cashiers.
Receive cash, checks, or credit-card payments at a cashier’s window or from a prepay gate or lot entrance.
Maintain a cash drawer bank, balance the drawer, and prepare daily cash-out reports.
Provide continuous, exemplary customer service.

Benefits

Competitive health benefits, with employee premiums covered at 100% and family premiums at 50%.
Voluntary vision, dental, life, and disability insurance options.
Paid vacation, sick time, and holidays.
Teachers Retirement System of Texas defined-benefit retirement plan with 8.25% employer matching funds.
Additional voluntary retirement programs: Tax Sheltered Annuity 403(b) and Deferred Compensation program 457(b).
Flexible spending account options for medical and childcare expenses.
Free training access through LinkedIn Learning and professional conference opportunities.
Tuition assistance.
Employee discount program, including athletic tickets.
Free access to UT Austin libraries and museums with staff ID card.
Free rides on UT Shuttle and Austin CapMetro buses with staff ID card.
10% shift differential.
Paid overtime.