Parking Services Representative

University of Texas at Austin•Austin, TX

10d•Onsite

About The Position

Parking and Transportation Services seeks a Parking Services Representative to support campus parking operations and customer service. The role enforces University Parking Regulations, reinforces appropriate parking behaviors, and helps ensure that properly permitted vehicles can access the parking spaces for which they have paid. The position works across campus locations and supports garage, event, and surface parking operations. The representative handles parking-related transactions and records, including receiving and balancing payments, selling permits and related items, completing forms and reports, and conducting audits of permits and access cards. The role also communicates with campus departments, operates UT vehicles, and provides general supervision to students and new cashiers. The position works Monday through Friday, 7:30 a.m. to 4:30 p.m., in generally standard office conditions, with work that may also involve outdoor weather, extreme temperatures, hazards, stairs, driving, and lifting or moving items. This position is based in Austin, Texas. The salary is $41,600 and up, depending on qualifications, with paid overtime. A class C operator's driver's license and a current three-year driving record are required. The selected applicant must be authorized to work in the United States for any employer without sponsorship.

Requirements

High school graduation or GED.
Experience handling large-scale cash receipt, disbursement, and recording, or experience as a cashier handling cash transactions.
Experience using a personal computer and performing clerical functions.
Experience participating as a team member and providing excellent customer service.
Experience completing reports, maintaining database records, and maintaining files.
Professional demeanor, attention to detail, reliable transportation, and punctual, dependable attendance.
Class C operator's driver's license.
Provide a current three-year driving record from the current state of residence.
If not currently a Texas resident, obtain a Texas driver's license within 30 days of becoming a Texas resident.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Nice To Haves

The required experience gained in a university department or large-scale parking environment.

Responsibilities

Enforce University Parking Regulations and help ensure that properly permitted vehicles can access their paid parking spaces.
Receive cash, checks, and credit card payments at cashier windows, prepay gates, or lot entrances; maintain a cash drawer; balance it and prepare daily cash-out reports.
Provide continuous, exemplary customer service.
Complete departmental and university forms and reports.
Sell permits and other parking-related items; accept and post payments for parking-related items and services.
Check permits to verify authorization and assist in identifying stolen or altered permits.
Communicate with campus departments by two-way radio or phone regarding auto assistance, boot verification, and security.
Use common office machines and departmental software.
Drive UT vehicles and perform job duties at various campus locations, including garage, event, and surface parking operations.
Perform daily, weekly, monthly, and annual audits of permits and access cards, and compile periodic reports.
Provide general supervision to students and new cashiers and may assume supervisor duties in the supervisor's absence.
Perform other related duties as assigned.

Benefits

Competitive health benefits, with full-time employee premiums covered at 100% and family premiums at 50%.
Voluntary vision, dental, life, and disability insurance options.
Generous paid vacation, sick time, and holidays.
Teachers Retirement System of Texas defined-benefit retirement plan with 8.25% employer matching funds.
Additional voluntary retirement programs: Tax Sheltered Annuity 403(b) and Deferred Compensation program 457(b).
Flexible spending account options for medical and childcare expenses.
Free training access through LinkedIn Learning and professional conference opportunities.
Tuition assistance.
Employee discount program, including athletic tickets.
Free access to UT Austin libraries and museums with staff ID card.
Free rides on UT Shuttle and Austin CapMetro buses with staff ID card.
Paid overtime.