Parking Services Assoc

University of North Florida•Jacksonville, FL

About The Position

The Parking Services Associate supports front-office operations for Parking & Transportation Services at the University of North Florida. The role provides customer service in person, by phone, and by email, including sharing campus parking and transportation information, giving directions, managing parking-account changes, and processing payments for citations and permits. The associate maintains working knowledge of university parking regulations, systems, products, procedures, and the citation appeal process. The position may serve as the first point of contact for campus guests and requires strong oral and written communication, accurate financial recordkeeping, and familiarity with Microsoft products using a personal desktop computer. The role serves students, faculty, staff, vendors, and guests by advising them about parking options, permits, policies, and virtual parking solutions. It processes permit purchases, payments, refunds, account changes, and appeal decisions; reconciles the sales drawer daily; investigates parking questions and citation issues; and coordinates with enforcement, police, supervisors, and other departments when needed. The associate safeguards customer information in accordance with FERPA and PCI Compliance standards and may perform other administrative duties or occasional coverage for other associates. During declared campus emergencies, the position may be required to perform job-related duties at a designated off-campus location or place of residence.

Requirements

High school diploma.
Four years of experience directly related to the job functions; directly related college coursework or vocational/technical training may substitute at an equivalent rate.
Strong customer service skills.
Strong oral and written communication skills.
Working knowledge of UNF parking regulations and the parking citation appeal process.
Working knowledge of Microsoft products and use of a personal desktop computer.
Ability to maintain accurate financial records and end-of-day totals.
Ability to handle customer information in accordance with FERPA and PCI Compliance standards.

Responsibilities

Maintain working knowledge of UNF Parking and Transportation Services regulations, procedures, systems, products, and virtual parking solutions.
Provide customer service in person, by phone, and by email to students, faculty, staff, vendors, and guests.
Advise customers about parking options, permits, policies, and payment or appeal options, and give directions for using UNF parking systems and campus locations.
Gather customer information and recommend options based on the customer's category and needs.
Process annual and term permit purchases, daily pay-by-plate and pay-by-phone transactions, visitor validations, parking-account changes, and refunds for permits or citations.
Receive and record payments, maintain accurate payment records, and reconcile the sales drawer daily.
Receive permit and late-fee appeal adjudication decisions and advise customers about submitting appeals or making payments.
Investigate and resolve questions or issues regarding campus parking and citations.
Assist customers with disability parking accommodations.
Safeguard customer information in accordance with FERPA laws and PCI Compliance standards.
Escalate cases to supervisors, campus police, or other departments when appropriate, and assist UPD with police-related situations as needed.
Correspond with the enforcement team about vehicle immobilization, permit verification, special events, and other campus parking issues.
Assist supervisors with payment plans and collections as directed.
Complete occasional training and other departmental administrative tasks as assigned.
Organize files and paperwork.
Provide occasional coverage for other associates' shifts, potentially including opening shifts starting at 7 AM or closing shifts through 6 PM.
During declared campus emergencies, perform designated job-related duties at an off-campus location or place of residence when required.