Parking Services Manager

Virginia Tech•Blacksburg, VA

2d•$80,000 - $90,000

About The Position

The Parking Services Manager oversees all aspects of Virginia Tech’s Parking Services Department and serves as its day-to-day operational leader. The role executes the ongoing development, implementation, and assessment of the university’s parking system; serves as a departmental liaison to the university and surrounding community; implements procedures to maximize technology use; and continually improves parking operations’ efficiency. Reporting to the Executive Director for Transportation and Logistics, the Manager leads parking professionals in providing a safe and effective experience across university parking facilities. The Manager oversees Customer Service, Operations, Enforcement, and Events, and fosters a team-based culture focused on effectiveness, continuous improvement, and customer service. The position supervises the Assistant Manager, Appeals Officer, and Operations Technology Specialist, while supporting employee development, engagement, recognition, and high-performance self-monitoring teams. The Manager must bring strong management skills, experience managing financial, physical, and technological resources, and knowledge of the parking and transportation industry. The position also performs other duties as requested, supports a healthy work environment, upholds the Standards of Business Conduct and Virginia Tech Principles of Community, and supports the university motto, Ut Prosim (That I May Serve). Work is primarily in an office environment and involves considerable sitting and repetitive computer use. Additional hours outside the normal schedule are required to meet departmental and divisional needs, including support for campus events. This is an exempt position that is not eligible for overtime.

Requirements

Bachelor’s degree in a related field and/or significant relevant training and experience.
Demonstrated management experience in parking, transportation operations, or similar operations.
Experience planning and managing parking and transportation operations for events such as concerts, large intercollegiate athletic events, or similar situations.
Experience reviewing maintenance requirements for surface and structured parking and managing repairs in line with industry standards, or similar experience.
Experience managing a complex and robust budget and analyzing fiscal reports.
Demonstrated experience analyzing and summarizing data in a variety of formats.
Demonstrated experience working effectively with a wide variety of stakeholders.
Considerable experience training and mentoring employees.
Previous supervisory experience in a complex, high-volume operation.
Excellent communication, organizational, and leadership abilities.
Proven ability to work in a fast-paced, high-pressure environment.
Considerable knowledge of parking services policies and parking facilities management.
Considerable knowledge of traffic flow patterns and parking requirements on a large university campus or in similar operations.
Proficiency with computer programs such as Microsoft Word, Excel, and PowerPoint.
Ability to develop and maintain effective working relationships with individuals throughout the university, community, and parking services profession.
Demonstrated conflict resolution skills.
Excellent customer service skills.
Excellent organizational, interpersonal, and communication skills.
Ability to complete numerous projects and details simultaneously and accurately with minimal direction and supervision.
Valid driver’s license.
Must be willing and able to work extended hours in support of campus events.
Must successfully complete a criminal background check.
Must successfully complete a pre-employment driver’s license check and maintain eligibility to operate a state-owned motor vehicle.

Nice To Haves

Experience in higher education parking and transportation operations.
Advanced working knowledge of parking management systems, specifically T2 Systems.
Extensive knowledge of industry best practices and relationships with industry peers.
Experience managing complex business practices.

Responsibilities

Oversee all aspects of the Parking Services Department and lead its day-to-day operations.
Execute ongoing development, implementation, and assessment of the university’s parking system.
Serve as the departmental liaison to the university and surrounding community.
Implement procedures to maximize the use of technology and improve parking operations efficiency.
Lead parking professionals in providing a safe and effective parking experience at all facilities.
Oversee Customer Service, Operations, Enforcement, and Events.
Supervise the Assistant Manager, Appeals Officer, and Operations Technology Specialist.
Promote employee development through engagement, recognition of skills and competencies, and support for high-performance self-monitoring work teams.
Perform other duties as requested and support a healthy work environment and university conduct and community principles.
Work additional hours outside the normal schedule to meet departmental and divisional needs, including campus events.