Parking Services Manager

Virginia Tech•Blacksburg, VA

About The Position

The Parking Services Manager oversees all aspects of Virginia Tech’s Parking Services Department and serves as its day-to-day operational leader. The Manager executes the ongoing development, implementation, and assessment of the university’s parking system; serves as a liaison to the university and surrounding community; implements procedures to maximize technology use; and continuously improves parking operations. Reporting to the Executive Director for Transportation and Logistics, the Manager leads parking professionals across Customer Service, Operations, Enforcement, and Events to provide a safe and effective parking experience. The role supervises the Assistant Manager, Appeals Officer, and Operations Technology Specialist, and supports employee development, engagement, recognition, and high-performance self-monitoring teams. The Manager manages financial, physical, and technological resources and helps advance university and departmental priorities. The role also performs other duties as requested, supports a healthy work environment, upholds the Standards of Business Conduct and Virginia Tech Principles of Community, and supports the university motto, Ut Prosim (That I May Serve).

Requirements

Bachelor’s degree in a related field and/or significant relevant training and experience.
Demonstrated management experience in parking, transportation operations, or similar operations.
Experience planning and managing parking and transportation operations for events such as concerts, large intercollegiate athletic events, or similar situations.
Experience reviewing maintenance requirements for surface and structured parking and managing repairs in line with industry standards, or similar experience.
Experience managing a complex and robust budget and analyzing fiscal reports.
Demonstrated experience analyzing and summarizing data in a variety of formats.
Demonstrated experience working effectively with a wide variety of stakeholders.
Considerable experience training and mentoring employees.
Previous supervisory experience in a complex, high-volume operation.
Excellent communication, organizational, and leadership abilities.
Ability to work in a fast-paced, high-pressure environment.
Considerable knowledge of parking services policies and parking facilities management.
Considerable knowledge of traffic flow patterns and parking requirements on a large university campus or in similar operations.
Proficient computer experience with programs such as Microsoft Word, Excel, and PowerPoint.
Ability to network and develop and maintain effective working relationships with key individuals throughout the University, community, and parking services profession.
Demonstrated conflict resolution skills.
Excellent customer service, organizational, interpersonal, and communication skills.
Ability to complete numerous projects and details simultaneously and accurately with minimal direction and supervision.
Valid driver’s license.
Willingness and ability to work extended hours in support of campus events.
Must successfully complete a criminal background check.
Must successfully complete a pre-employment driver’s license check and maintain eligibility to operate a state-owned motor vehicle.

Nice To Haves

Experience in higher education parking and transportation operations.
Advanced working knowledge of parking management systems, specifically T2 Systems.
Extensive knowledge of industry best practices and relationships with industry peers.

Responsibilities

Oversee all aspects of the Parking Services Department and provide day-to-day operational leadership.
Develop, implement, and assess the university’s parking system.
Serve as a departmental liaison to the university and surrounding community.
Implement procedures to maximize the use of technology and improve the efficiency of parking operations.
Lead departmental functions covering Customer Service, Operations, Enforcement, and Events.
Supervise the Assistant Manager, Appeals Officer, and Operations Technology Specialist.
Promote employee development through engagement, recognition, and support for high-performance self-monitoring teams.
Manage financial, physical, and technological resources in support of university and departmental priorities.
Plan and manage parking and transportation operations for events, including large intercollegiate athletic events.
Review maintenance needs of surface and structured parking and manage repairs in line with industry standards.
Manage budgets, analyze fiscal reports, and analyze and summarize data in a variety of formats.
Build and maintain effective working relationships with university, community, and industry stakeholders.
Work extended hours and additional hours outside the normal schedule to support campus events and departmental needs.
Perform other duties as requested and support a healthy work environment and Virginia Tech’s conduct and community principles.