Parking Services Assoc

University of North Florida Alumni Association•Jacksonville, FL

About The Position

The Parking Services Associate supports front-office operations for Parking Services and serves customers in person, by phone, and by email. The role provides information and directions for campus parking and transportation, advises students, faculty, staff, vendors, and guests about parking options and policies, and assists with parking accounts, permits, citations, appeals, and payments. The position may be a first point of contact for campus guests and requires strong oral and written communication, customer-service skills, accurate financial recordkeeping, and working knowledge of UNF parking regulations and systems. The associate processes permit and citation transactions, receives and records payments, reconciles the sales drawer daily, safeguards customer information in accordance with FERPA and PCI requirements, and investigates and resolves parking-related questions and issues. The role also assists with disability parking accommodations, payment plans and collections as directed, and coordination with enforcement personnel and other departments. Other administrative work and occasional coverage of associate shifts may be assigned. During declared campus emergencies, job-related duties may be required at a designated off-campus location or the employee’s residence.

Requirements

High school diploma.
Four years of experience directly related to the job functions; directly related college coursework or vocational/technical training may substitute at an equivalent rate.
Strong customer-service skills.
Working knowledge of Microsoft products and ability to use a personal desktop computer.
Strong oral and written communication skills.
Ability to maintain accurate financial records and end-of-day totals.
Working knowledge of UNF parking regulations and the parking citation appeal process.
Understanding of the university’s virtual parking solutions.
Ability to safeguard customer information in accordance with FERPA and PCI compliance standards.
Must complete a background check; a credit check may also be required under University policy.
As a Responsible Employee under Title IX, must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse to the University’s Title IX Administrator or a divisional Title IX Coordinator.

Responsibilities

Maintain working knowledge of UNF Parking and Transportation Services regulations, procedures, systems, and products.
Provide customer service in the office, by phone, and by email.
Advise students, faculty, staff, vendors, and guests about parking options, permits, and policies; provide directions for using UNF parking systems.
Gather customer information and recommend parking options based on customer category and needs.
Process parking account changes and transactions, including annual and term permits, daily pay-by-plate, daily pay-by-phone, visitor validation, and refunds for permits or citations.
Receive and record payments, maintain accurate payment records, and reconcile the sales drawer daily.
Investigate and resolve questions or issues concerning campus parking and citations.
Assist customers with disability parking accommodations and advise them about appeal and payment options.
Receive permit and late-fee appeal adjudication decisions.
Safeguard customer information in compliance with FERPA and PCI standards.
Escalate cases to supervisors, campus police, or other departments when appropriate; assist UPD with police-related situations as needed.
Correspond with the enforcement team regarding vehicle immobilization, permit verification, special events, and other parking issues.
Assist supervisors with payment plans and collections as directed.
Complete occasional training and other departmental administrative tasks as assigned.
Organize files and paperwork and occasionally cover other associates’ shifts, including opening or closing shifts.
Perform designated job-related duties at an off-campus location or residence during declared campus emergencies when required.