Director Parking Services
About The Position
The Director of Parking Services provides strategic leadership, vision, and oversight for the University’s comprehensive parking program under the general direction of the Assistant Vice Chancellor of Strategic Initiatives. The program encompasses more than 12,500 parking spaces across surface lots and parking structures. The Director oversees parking operations, customer service, enforcement, infrastructure planning, financial administration, and policy development, ensuring high-quality, customer-focused services that support the University’s mission and evolving campus needs. The Director develops long-range plans and policies, manages departmental budgets exceeding $7 million, leads professional, classified, and student employees, and oversees parking facilities and technology systems. The role serves as a liaison to campus departments, local government, and community stakeholders; promotes continuous improvement, innovation, diversity, equity, and inclusion; and ensures compliance with University policies and applicable requirements. The position operates independently on day-to-day matters and refers policy-level decisions to the Assistant Vice Chancellor of Administration & Strategic Initiatives. Work is performed in a standard office or indoor university environment and involves minimal physical exertion. The position is onsite in Amherst, with a Monday–Friday schedule of 7:30 AM–4:00 PM. Flexible hours, including evenings and weekends, may be needed.
Requirements
- Bachelor’s degree.
- At least seven years of progressively responsible experience in parking or transportation management, including at least five years in a supervisory or leadership role.
- Class “D” Driver’s License.
- Demonstrated experience in budget development, financial analysis, and revenue management.
- Strong leadership, communication, and interpersonal skills, with the ability to engage diverse stakeholders.
- Experience with parking technologies, data systems, and customer service platforms.
- Ability to work flexible hours, including evenings and weekends, as needed.
Responsibilities
- Develop and implement long-range plans and policies for parking operations, infrastructure, and technology that support campus growth, sustainability, and accessibility goals.
- Oversee parking operations, including permit systems, garage management, enforcement, ticket processing, signage, and meter maintenance, ensuring efficient, safe, customer-oriented service.
- Direct the development and administration of departmental budgets exceeding $7 million; oversee revenue generation, rate setting, capital planning, and financial reporting.
- Lead professional, classified, and student employees, including recruitment, training, performance management, and organizational development.
- Manage maintenance and capital improvements for parking facilities, coordinating with Facilities and external vendors to prioritize and execute projects.
- Oversee the design, implementation, and auditing of parking technology systems, including permit management, citation processing, and financial tracking platforms.
- Serve as the primary liaison to campus departments, local government, and community stakeholders on parking matters; represent the University in public forums and advisory committees.
- Develop and enforce departmental policies and procedures in alignment with University goals and regulatory requirements.
- Promote continuous improvement and innovation in service delivery.
- Champion diversity, equity, and inclusion in departmental operations and ensure compliance with affirmative action, equal opportunity, and non-discrimination policies.
- Perform additional administrative and leadership duties as required and other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
